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Paul R.

06/13/2017

Provided by YP.com

I purchased 4 pumps from Blue Steel. On arrival, all were non functional (DOA), my tech had to spend hours and hours trouble shooting the pumps and telling BSC what parts are bad. I incurred thousands of dollars of labor cost. It has been three weeks, we still have two pumps that are not accepting credit cards. Here are some of the items that were bad. These were DOA (dead on arrival).

1. Pin Pads
2. Bad screens, most of them
3. No Keys
4. IX Board, had water damage on it. Two boards were bad on arrival
5. No SD cards in IX Boards, wonder how they tested the pumps
6. Manifolds
7. Missing pin from the manifolds.
8. Safety bolts missing. Clear violation of California safety laws.
9. Tech found parts in the pumps that did not belong to the Ovation model. The part was from Vista 2 Pump (over two decades old technology)

They are not Wayne certified. Seems like they hire guys off the street to put these things together and sell them. So you can hire a certified tech and get all the parts fixed.
Not sure if they are Gilbarco certified of not. (I had to wait for the part via UPS Ground, and you would have to pay for the replacement part upfront).

They say they give you 90 day warranty on parts, but you will be paying through your nose to have someone tell them what parts are bad so they can replace them. This is their way of selling the pumps without having to pay for a certified tech to put them together. They cancelled the warranty because they had to replace too many bad parts. Now I am on my own.

After replacing few parts, They might or might not credit you back.

If I were you, I would ask them to put on the contract "PUMPS WILL BE IN WORKING ORDER WHEN RECEIVED. IF NOT BLUE STEEL WOULD HAVE TO SEND A TECH TO MAKE THEM WORK."

Be aware... THESE ARE THE FACTS

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Tue - Fri:
Extra Phones

Phone: 626-338-1161

Phone: 626-472-7134

Fax: 626-338-1161

TollFree: 844-254-5450

Payment method
amex, master card, visa
Neighborhood
Baldwin Park
AKA

Blue Steel Corporation Blue Steel Corporation

The Blue Steel Corporation

Category
Gas Stations
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