PHOTOS AND VIDEOS (1)
lacks customer service
by customer service , 07/11/2011
My sister and I entered the Big Rock Casino Bar in Espanola New Mexico Saturday evening July 9th---two ladies and a gentleman were serving behind the bar -- it wasn't crowded, just two couples at the tables and two gentlemen at the bar---we seated ourselves, looked at the bar menu and then waited for service---we waited approximately ten to fifteen minutes, but no service or acknowledgment that we were there. We finally walked out. If they had been busy, we would have understood,. I think management should review customer service ethics with their employees.