Will never call you back
by Betsytos G , 02/16/2015
This person never showed up to my house on the scheduled day. So i had to call in, when he finally answered me, he asked me to send him a picture of my dryer's broken part. I did. He said he "would order the part, and that it would be here in 2 weeks" I called two weeks later.. He seemed to not even know what I was talking about! then he said the part would be here "any day now" and he would call me. It has been 1 and a half months and he never called me, never texted me. Nothing! When I asked if he had even ordered the part? He said, "technically i did" I said what does technically mean? I just want to know if you ordered the part or no, if not I would just have to call someone else to come fix it. He said, "just go with someone else"! I'm pretty sure he never ordered anything. What a waste of time!
Worst Appliance Co. in Las Cruces
by Angry Customer , 01/12/2015
This is the worst appliance company in Las Cruces! They never return calls, no one answers the phone and they will never do the repairs. And very very rude!! Do not use them.
Big Jack's sucks
by Unhappy in NM , 12/12/2014
Had an appointment on Tuesday. No call no show. Called 10 times and left messages. Returned my call Wednesday afternoon. Showed up Thursday morning, looked at the fridge and determined it was low on freon. As soon as I reminded him it was a warranty he said he couldn't fix it. Never turned in the report to Whirlpool so I could get a replacement. I HAVE BEEN W/O A FRIDGE FOR A MONTH AND WHIRLPOOL WILL DO NOTHING UNTIL BIG JACK SENDS HIS REPORT. NEITHER MYSELF OR WHIRLPOOL CAN GET IN TOUCH WITH JACKOFF. I am completely fed up. Worst service ever!
by Julio Escobar , 08/01/2014
Big Jacks has a new owner, new management, and new technicians. Now serving Las Cruces and surrounding areas.
Lazy and Incompetent
by US Army Officer , 06/17/2014
Same as "Army Soldier". "Steve" came in and took pictures of broken ice maker after he took it out. Ordered wrong one and then told us Haier said our refrigerator model didn't have an ice maker - when it was clearly shown in the owner's manual. Doesn't answer phones calls, blames Haier, etc. Took our $100.00 and went AWOL. The "Big Jim" must be doing 78 RPMs in his grave. I like to do business locally, but this guy has made me go to El Paso.
This Guy is FIRED!
by US Army Soldier , 04/29/2014
Showed up for appt to fix fridge, came in, looked at ice maker, said he needed to replace the ice making unit and he didn't have one, said he would put it on order and call to make installation appt. Never heard from him again.... no calls, no texts.... nothing! He came across as not wanting to be there doing the JOB ORDER... walked in and walked out... service call took approx. 5 mins... and no work was done! Yet I'm sure he collect the money for the service call from home depot!!! Call home depot to request someone else.... Use this guy as a LAST resort!!!!
Best in the business
by Stanford , 02/24/2014
Yup, he is a busy guy: but works hard on being honest about making appointments AND does honest work at fair rates.
by Pam , 02/18/2014
Called Whirlpool service center twice last Friday. On hold over an hour. Finally was told Big Jack would call us Monday at 9:00 am and now it's after 11:00 a.m. Tuesday, and Big Jack has not called us yet.
by ETHAN THE ANALYIST , 12/17/2013
employee used F word and B word in my house in front of my child. This is UNACCEPTABLE!!! Took 3 different calls to show up. Completely rude and now this??? complete garbage!
by Johnny , 09/09/2013
Be ready to take a couple of days off, you work on his schedule.