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Big Jacks has a new owner, new management, and new technicians. Now serving Las Cruces and surrounding areas.
Yup, he is a busy guy: but works hard on being honest about making appointments AND does honest work at fair rates.
Called Whirlpool service center twice last Friday. On hold over an hour. Finally was told Big Jack would call us Monday at 9:00 am and now it's after 11:00 a.m. Tuesday, and Big Jack has not called us yet.
employee used F word and B word in my house in front of my child. This is UNACCEPTABLE!!! Took 3 different calls to show up. Completely rude and now this??? complete garbage!
Be ready to take a couple of days off, you work on his schedule.
Not reliabe - did not show up as scheduledDid not level appliance or install anti-tip device per factory installation instruction sheet.OverchargedWould not use again