Beverly Hills Florist

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OPEN NOW - Closes at 5:00pm

I called in to place an order. I was told by a man who worked there he could not help me and hung up on me. Maybe this man misunderstood what I was saying so I tried calling back and he let the phone ring for over 5 minutes. (I just left it on speaker while I shopped at a different florist)



Finally he answered then hung up right away. I called back again, then he answered and said he thought I was trying to "tweet" something on the internet. I told him I would like a custom order (something they provide as an option) and asked "do you have different color options available?" "Could I replace a yellow flower with a orange flower?" He said "No, you can't do that online." I said "I understand and that is why I am talking to you." He yelled and I quote "I DON'T HAVE TIME FOR YOU FLORIDA FREAKS!" and "stop calling here I don't want to help you" then hung up on me again.



Now I needed to know who this person was and how to report this obscene behavior and quite possibly the worst customer service experience of my life. He let the phone ring for even longer then 5 minutes this go around to finally answer and say "Kodi, I told you I don't want to help you, so if you call this phone again I will call the police and report you for harassment" I asked "I would like to speak to a manager or owner..." then he cut me off and said HE WAS THE OWNER! FOR OVER 25 YEARS!



I'm sure he wont do this to YOU now that this is all over the internet but remember when you are looking at him and he is looking back at you that you are just a FLORIDA FREAK to this man. If you want to say that I am not telling the full story I will leave you with this tad bit of information... I work as a customer service agent for one of the largest telecommunication providers in the world. It is my job to provide excellent customer service even if customers are yelling at me. I do well at this job because I am patient, understanding, and helpful. I just wanted some orange daisies for my fiance's baby shower and got treated like this.