Great custom fit and service
by Brian , 11/27/2012
I love the crew at Beth West! The owner Lance has always taken good care of me and takes the time to make sure I get a great custom fit. I have bought 9 pair of boots over the past 12 years. As well as hats, shirts, belts and jeans and have always been treated like family. Two of my good friends from Nashville get their boots from Beth West as well. If you are looking for boots and want the largest selection on the west coast and a great custom fit, Beth West is the place!
by Unsatisfied customer , 08/23/2012
The owner is a complete jerk. While I was visiting the store I noticed him rudely talking to customers and staff. I visit often so this wasn't just some unsatisfied customer, nor were any employees "out of line." I saw him literally yelling at a customer and saying "DONT SPEAK WHEN I AM SPEAKING!" Incredibly rude, this guy needs an attitude adjustment. I have also noticed that he often is very cruel and says unnecessary things to his employees. I have ALWAYS had great and nice help from the employees. Not sure that I will be supporting Beth West anymore, leaning towards coastal.
no returns on dirty boots
by pondgypsy , 06/30/2010
Work boots are coming apart after only 6 months. They wouldn't take them back because they had some mud on them. Didn't know you weren't supposed to actually wear them. The customer service was so bad that I am now dealing directly with the manufacturer to resolve this and hopefully they will pull their support from this store. They are the worst.