I have used Bert's Garage for many years, both in town and at their present location. I have never been disappointed. I have been surprised at the LOW price a time or two. Thanks!
tow truck driver rescues elderly couple by
Yvonne J -
We had a flat tire on highway 77 in Virginia recently. A gentleman in Berts tow truck helped another car with a flat, stopped to say he would come back for us. He did. We were driving a rental Ford hybrid with no spare tire..large hole in tire. He towed us to Ford agency in Mount Airy NC who fixed tire and we were on our way. Thanks to the bearded man with a twinkle in his eyes...We did not get his name.
happy customer -
Quick response, helpful driver,great service85 mile tow car and trailer!:)
Jay B. Ohio -
after being stranded in 102+ temp. i called aaa they dispatched berts, they arrived within 30 min. I was approx 9 miles away thank goodness they were so prompt. after a cool ride back to the garage we had to special order a radiator which would arrive the next day a saturday then a violent storm knocked out power so no radiator arrived now im looking at monday however a resourceful mechanic Mike, found us one and had us on the road Sun morn. Thanks Berts and a special thanks to Mike!
Bert's Garage as a AAA representative ( garage they use ) by
I contacted AAA at 12:45pm and explained that I had run out of gas (first time in my life). I was parked under a shade tree, next to the dumpsters WITH MY FOUR CHILDREN waiting on prescriptions to be filled for them.I honestly don't know if there was a miscommunication or that Bert's Garage didn't see it a priority to bring gas to a mother of four kids ages 8, 6, and twins 4 that are stranded. Note: I am a member of AAA because I do not have any family or close friends nearby and my husband is a trucker. Who do I call in an emergency?The ETA for Bert's Garage was 1:10pm. I was in Galax. Not that far from where they are located.1:10pm came and went. Next ETA 1:20pm.He finally arrived at 1:45pm.I cannot explain what a wonderful time it was with four kids that had nothing to do. Two of which were hurt.I was not happy with the service. 30 minutes could have been understandable but for a company that gets paid by AAA I feel they should have taken the task more importantly
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