Bass Air Cond Co

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Very good customer service from the initial sell to the final set up of my new system. This company is the only one in our area that is factory certfied to install Carriers high efficiency models. My new heat pump is unbelievably quiet, you actually have to look down into the top of the unit to see if the fan is turning. We had zoning installed at the same time and I would recommend this to anyone looking to please thier stay at home spouse. Great job, highly recommend.

I originally called Bass to come and look at my AC unit. I was out of town and returned on a Friday night to no AC in my apartment. I called Saturday morning to see if the tech could come out earlier. I left a voice mail with the service and received a call about 20 minutes later. The first words out of the tech's mouth was "if I come out today it will be at overtime rates." That told me he didn't want to work on Saturday. The tech arrived on the scheduled date. He looked at my unit inside and then on the roof. While that was a fiasco on my part (I am a new home owner) after about 2 hours he was finally able to look at my unit on the roof. He stated it was an electrical problem and recommended an electrician. I paid for the advice - the service call plus his time. I then had an electrician (not the one he recommended) come out. The electrician said it wasn't an electrical problem. He recommended another local HVAC company. I called them. They were able to diagnose the problem and fix it. The tech Bass air sent out said he had 25 years of service. I don't know if he just didn't want to mess with my HVAC system because it was difficult to get to or he just didn't explore more than one or two options for diagnosis. The only thing he did do well was pitch the Bass air maintenance plan. I don't want a maintenance plan from them since they were unable to actually diagnose my problem. Overall, I was disappointed. I paid him for his time and will never recommend the company.

Cheers for Bass Air Conditioning Company. We recently had our 20 year old air conditioning and heating unit replaced. Bass worked well to get the job done properly. The quality of work of this company was outstanding and the customer care was awesome.Thank you for making this job such a smooth transition.

Called to make a appointment to have heat pump replaced. I was transferred to Sales office and left home and cell number and reason for call. Explained of need to replace entire heat pump unit for home. Never received call but was able to get three other companies to make appointments in a timely manner. Would not recommend them due to this poor quality of customer satisfaction. I have now placed them on my black list for contractors and service reps for the home owners I associate with. First impression is usually a lasting one when it comes to these type of companies.

When my air conditioner was no longer keeping the house at the desired temp I called Bass. After waiting all day the tech showed up around 6. The first thing he asked was how old the unit was. When I told him 11 years old he said I should replace the entire unit includingthe ducts. he didn't troubleshoot anything. He just added 1 lb of freon and sprayed the fins with cleaner. The next day it quit all together. Had Nathans come out and he isntantly found a bad relay. Replaced it and it works great! All bass wants is to make money, not help you out.

From the service department to the install department, it was a pleasure getting my system replaced. Did not want to replace it but also did not want to go through a typical Fayetteville Summer without A/C. Love the lower utility bills also.. Well done to everyone at Bass...

I contracted with Bass Air Conditoning Company to replace the main heating and air condtioning system in my home. From start to finish they were true professionals. I purchased the Carrier high effiencey system that will save me a lot of money on my electricity and gas bills. They designed the system and their installers were wonderfull. They came in and removed the old system keeping my home clean and did not destroy my yard when working outside. They put down plastic inside and wore shoe covers and gloves. They installed the new system and had me up and running in no time. The unit works great and is the quietest system I've ever owned. Thanks to their whole professional team, I am completely satisfied and I would recommend them to anyone. They are a pleasure to do business with.

I contracted with Bass Air Conditoning Company to replace the main heating and air condtioning system in my home. From start to finish they were true professionals. I purchased the Carrier high effiencey system that will save me a lot of money on my electricity and gas bills. They designed the system and their installers were wonderfull. They came in and removed the old system keeping my home clean and did not destroy my yard when working outside. They put down plastic inside and wore shoe covers and gloves. They installed the new system and had me up and running in no time. The unit works great and is the quietest system I've ever owned. Thanks to their whole professional team, I am completely satisfied and I would recommend them to anyone. They are a pleasure to do business with.

Bass AC did a great job for me from the very beginning. The salesman, Eddie, was professional and knowledgeable, the project manager was conscientious and very pleasant and the installers were just great. They left my house looking as good as it did when they came in. I've told my friends about Bass. They exceeded my expectations.