Barcelona Suites

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So...Where do I begin??? I want to apologize first for coming across ghetto mad, but never and I mean NEVER!!! Have I EVER been treated so badly from a hotel. And might I add I travel a lot! I have been traveling with a couple of my girlfriends on a cross country trip. We booked this hotel through Travelocity. Which might I add that experience wasn't all that great either. We book the hotel very late and by the time we arrived it was 2am. When we got there we was told we booked a room for the next night not the current night....OK..OK no big deal. We thought we would just call Travelocity tell them the mix up and go from there, but the guy at the front desk told us they were book and Travelocity told us it would be up to management to give us our money back. Might I remind you we were just passing through. We leave, notice the parking garage is not full. My friend calls and is told the same thing. No rooms available. We just find a DAYS INN right down the road. Next morning we call and talk to a manager that sounded dumb founded because there was rooms available. All because a LAZY A#@ employee doesn't want to get his LAZY A#@ up and do his Job...and trust me I'm being nice:)