Horrible customer service by
Customer service is not great at all. Even when anyone , no matter the business, have an angry customer are suppose to TRY turn things around not talk to the person like they are child by talking very slow and do hand motions , bang the check stamper on the back of the check and throw the receipt across the counter. When asking questions they always say "I think" but don't try to get a correct answer by asking someone else or the vet. The only reason i was there was to pick up my dog that accidentally got out of my yard without his collar.
Exceptional care for small animal issues and boarding. by
Farm Gal -
We live just far enough off the highway to get a lot of abandoned animals, "Because surely some kind farmer will take care of (fill in the blank)"... The former owners of our property helped start the county's Heart of Jackson County Humane Shelter in self- defense! Point being - even animals who have discovered a 'forever home' sometimes have health and mental issues for many years to come. Banner Creek Staff have been exceptional in helping us care for both temporary and permanent pets from the day they are first brought in (often dirty scared and scarred) right through to their final days. Great front desk and back pen care, and all of the vets here are great! The back rooms of animal clinics are often... Um _not clean_ this place is kept to a high standard.
I actually live in Florida. But when I go to Kansas I always take my son's dog in to get her groomed and she comes out just beautiful. The people are kind and make me feel welcome. You have a great place here, don't ever change.
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