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Friendly and all about customer service
by Winning me over , 01/02/2015
My ignition switch, for some strange and unusual reason, would not turn over and the steering wheel was locked and would not come unlocked. I tried several times turning the steering wheel left and right, but it would not budge. I went online and searched for a lock-n-key establishment and came across Backus Lock-N-Key in Layton, UT. I called and explained my situation and the gentlemen that answered the phone, very polite, asked me to take the key into the shop before having him come out so as not to make unnecessary charges. Upon my arrival, I was welcomed and I mentioned my situation, and he immediately knew who I was. He took my key, made me a new one and recommended that I put a screwdriver in the new key hole, tap it with a hammer inside the ignition switch, and see if that would do the trick. The gentlemen didn't even charge me for making the key, and said to try it first before he would go out to see my car and put a new ignition switch which would be very expensive. I did as he recommended and it worked! Many businesses will charge for any little service and compromise their customer care and satisfaction. I felt that Backus Lock-N-Key really cared about my needs and really tried to help me save money rather than make unnecessary purchases, which was really something unique and rare these days from businesses. If you have any problems similar to mine or anything related with the use of a key or lock, I strongly urge you to contact Backus Lock-N-Key and I assure you that you will be very well taken care of. They won me over for their business and I will continue to remain a loyal customer for all my key and lock needs. I could go to such places as Home Depot to get a key, but I would never get the same treatment or help as I received from Backus Lock-N-Key.
Excellent Service, Excellent Price
by Melissa , 06/25/2013
Professional, quick and easy to work with. Didn't charge exorbitant fees. Coded my Expedition key onsite within hours of making the call. Quoted me a price on the phone and that was the price he charged with no hidden fees or added charges. Will definately do business with Backus again (if needed of course).
by Teresa , 01/26/2012
My husband locked his keys in the car at the store - while it was running - I called several places and they were all unprofessional and not local. I found the number for Backus and made the call. He told me that my local police department would unlock the car for free. What type of business tells a way to say money!?! An honest one. If I ever need a locksmith in the future, Backus will be the ones I call. Thanks for saving me over $50!
The best lock and key service around
by S. Harrop , 09/12/2011
Have used Backus lock & key for years. I will never go anywhere else.
by Melissa H. , 07/14/2011
I called Backus because my husband unwittingly locked my keys in the car right before leaving for a long weekend. I was stuck with my two kids and no vehicle! The man who answered when I called told me that he would be happy to help but that I should try my local police station first because they would often open cars for free. It turned out that he was right. Although I didn't end up using Backus's services, their honesty and helpfulness has guaranteed that I will in the future!
Excellent Service - Right Price
by Backus Raving Fan , 05/21/2010
I went to the local box hardware store who could not help me. I called Backus Lock & Key after hours just to find out when the shop would be open. I was quite surprised to get a live person who told me the hours for the next day but offered to meet me to get me the parts for my door. He wanted to make sure my house was secure for the night.
by Tonymac , 08/24/2009
I don't feel safe. Badda-bing, badda-boom, he's in! This guy is great, professional, polite and personable. Reasonable prices, actually cheap when you got a lock you want picked.
Fast and great price!
by problem solved , 04/15/2009
I had two keys that needed to be cut and programmed for my new car. Not only did they do it for half the price of most others in the area, but they gave me a replacement key when one of mine broke during cutting. Will return in the future.
by JRH, Kaysville , 01/09/2009
Called for an estimate, got a great price and they were there in an hour. Finished the job quickly and correctly. Very happy, will use them again for sure. Give them a call.######Ryne Hazen###Hazen Studios
Fixed my ignition key when it was stuck
by amorris , 10/22/2008
He came within an hour like he promised and fixed my ignition and door keys, as well as fixing the deadbolt on my entry door. He also took the time to answer my questions and show me how the entry door keys and deadbolt work for future references. Thanks!