AutoNation Honda Lewisville

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Bankston Honda service dishonest and then belligerent about it.

The Service Advisor said that a "bump stop" on my strut was damaged causing the noise in the right front. It was not under warranty and was $585. Since it was not under the powertrain warranty, took it to Danny's Honda in Lewisville, which is wonderful, they said no damage to bump stop, that it was the engine mount, which is covered by power train warranty. Called Bankston, they insisted was bump stop and got angry that I took it somewhere else. After that, To get the warranty work, I went to David McDavid, who said the motor mount is a common problem and fixed it under warranty. I would have spent $585 at Bankston for nothing.

Extremely bad customer service. I went in to purchase a two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person because of it. I was very specific on the vehicles I was looking for, black on black. when they brought the car around to show it to me, there was hail damage reapir done to it and a number of panel clips were broken. I pointed this out to the salesman and he told me there were not and I would be lucky to get this car. I asked to speak to the sales manager at this point. The salesman told me I was NOT allowed to speak to him. After further insisting that I speak to his manager, I was introduced to his manager. When I asked him for his name he told me his name was Bobby, and if I couldn't spell it here's my card, (putting it in my face). I felt the bias in his voice and body language. I tried to talk to him and was told to leave the dealership. I have since then attempted to contact the General Manager and have as of yet to recieve a return call. I believe in the Honda car line, but being treated this way has made me wonder if this way of treating customers comes from the dealership or Honda directly. Until I find out, General Manager Bruce I am still waiting on your call back, I hope you have better manners and customer service policies then your employees.

Could not decide between a Nissan Sentra or a Honda Civic but the salesman Paul convinced me that the Civic was a better buy. He helped me get out of my lease and into a new lease with almost no more money rolled into the new payment. The process was great! I left there happy and am very greatful to the entire staff there for the ease of the transaction. I would absolutely suggest to anyone wanting to buy or lease a car that they should try Bankston Honda. Thanks Paul for all your help!