Aqua Rec's Fireside Hearth & Home

Enjoyable Home Comfort-One Family At A Time.

1407 Puyallup Ave
Tacoma, WA 98421

Monday 10:00am - 6:00pm (show)

Monday: 10:00am - 6:00pm

Tuesday: 10:00am - 6:00pm

Wednesday: 10:00am - 6:00pm

Thursday: 10:00am - 6:00pm

Friday: 10:00am - 6:00pm

Saturday: 10:00am - 6:00pm

Sunday: closed (hide)

47.24222 -122.41426
http://www.dexknows.com/business_profiles/aqua_rec_s_fireside_hearth_and_home-b2129407

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Hours:
MON 10:00am - 6:00pm TUE 10:00am - 6:00pm WED 10:00am - 6:00pm THURS 10:00am - 6:00pm FRI 10:00am - 6:00pm SAT 10:00am - 6:00pm SUN closed
Description: With four convenient locations in the greater Tacoma, Washington area to serve you, Aqua Rec's Fireside Hearth & Home is your one-stop shop for the best in swimming pools, hot tubs, stoves, fireplaces and so much more! Our Tacoma location has one of the largest live burning showrooms in the Northwest, featuring:

  • Fireplaces
  • Mantels
  • Stoves
  • Hearths
  • Outdoor barbeques
  • Pools and spas

    Our knowledgeable staff can help you find the perfect fireplace to warm up your living room or that pool or hot tub to bring enjoyment to your backyard all summer long. We have helped serve builders, re modelers, designers, home decorators, architects and homeowners alike.

    We offer year-round maintenance contracts and have a large parts and service department. We have professional service and repair technicians for your pool, spa, fireplace and stove needs.

    Our knowledgeable staff is ready to assist you in your search for the just-right addition to your home. Come to us for all your home beautification needs!

    Visit our website, stop in to see us or call today for more information.
  • Minority/Female Owned: Locally Owned
    Brands: Breckwell, Cal Spas, Kozy Heat, Marquis Spas, Quadra-Fire, Valor, Vermont Casting
    Languages Spoken: English
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    Poor customer service

    by A Saturn Barter member , 05/26/2016

    Looking at the other reviews I find it interesting that many of them are duplicates. No doubt an effort to bring the rating of the legitimate reviewer up. We purchased a new gas fireplace insert from them. The sales man we talked to was seemed to know his inserts, the display area was a little messy. He certainly did not give us the hard sell, if fact, he didn't seem to want to sell to us at all. After deliberating a while, we selected an insert and walked up to the front of the store with him. I had to ask him what the next step was and practically had to make him take our order. We were buying from them because we are both members of a Barter organization and we wanted to purchase the inset through barter. They had told us there would be no problem before we even went in so I was a little surprised when he told us he would have to clear it with his manager and he'd let us know the next day. Three or four days later, he hadn't called and let us know it was okayed, I called him. He said they had to order the insert and it should be in by the end of the week, he'd call and let me know when it was in and he'd schedule the installation then. No call at the end of the week. I called them the middle of the next week and was told it wasn't in but should be on the truck tomorrow. Again, no call for a week so I called them again. It was in and the soonest they could get anyone out to install it was in 6 weeks. Six weeks later, the installation guys come out. They were polite and professional and did a good job. I was tempted to give Aqua Recs two stars because of them. But the trim piece they brought was not the right size so they couldn't complete the installation. They said they would go back to the store and order the right piece and be back with it. I figured they would get it in a week and half and call to schedule the installation. No such luck. Two weeks went by and no call saying my part was in so I called them, again. The part wasn't in, I'm not sure they had ordered it, they'd call me. Another week, no call so I called, again. The part was in and they got it out and installed in about another week. Again the installation guys were polite and professional. But the sales staff sucks. They NEVER called me, I had to keep calling them. They didn't seem to care if they got my business or not. We were going to buy a cute free standing gas stove from them also for cash but I will find someone else to buy that from. Only go to Aqua Recs if you want to spend all of your time following up with them.

    Warranty Repair

    by leaky , 01/05/2011

    Need warranty repair? Be prepared to write them a check. Yes, they will send you a bill for fixing a defective spa. But there's more. The "warranty repair" (the one I was billed for) didn't fix the problem! The spa still has a leak! They won't come out again to re-repair the repair until I pay them for the repair that didn't work. This is what I got from Aqua Wreck 1) a leaking spa 2) a bill for repair covered by my warranty 3) an absolutely worthless warranty.

    Warranty Repair

    by leaky , 01/05/2011

    Need warranty repair? Be prepared to write them a check. Yes, they will send you a bill for fixing a defective spa. But there's more. The "warranty repair" (the one I was billed for) didn't fix the problem! The spa still has a leak! They won't come out again to re-repair the repair until I pay them for the repair that didn't work. This is what I got from Aqua Wreck 1) a leaking spa 2) a bill for repair covered by my warranty 3) an absolutely worthless warranty.

    The absolute best STOVE TECHNICIAN!‎‎

    by wilfred , 06/09/2010

    I want to express my appreciationg for the technician knowledge, attention to detail and professionalism exhibited by Mr Ryan Dickinson in repairing our Heatilator. Ryan is truly an outstanding service technician and represented Aqua Recs in a truly professional manner.‎

    The absolute best STOVE TECHNICIAN!‎‎

    by wilfred , 06/09/2010

    I want to express my appreciationg for the technician knowledge, attention to detail and professionalism exhibited by Mr Ryan Dickinson in repairing our Heatilator. Ryan is truly an outstanding service technician and represented Aqua Recs in a truly professional manner.‎

    Best Fireplaces and Installations!‎‎

    by joniv , 06/09/2010

    I want to give a shout to Sean and partner who came and installed our fireplace today. Both were very polite, super helpful and the fireplace looks great! Sean even pulled a new model for us because of small issues with the org order! This goes above and beyond the call of service and we will definitely be recommending Aqua Recs to freinds‎

    Best Fireplaces and Installations!‎‎

    by joniv , 06/09/2010

    I want to give a shout to Sean and partner who came and installed our fireplace today. Both were very polite, super helpful and the fireplace looks great! Sean even pulled a new model for us because of small issues with the org order! This goes above and beyond the call of service and we will definitely be recommending Aqua Recs to freinds‎

    Terrible Pool Service

    by cptnrsa , 06/18/2009

    Our pool went from bad to worse under their care. Their monthly contract includes pool cleaning and PH maintenance, among other things. Our plaster is permanently stained, our heat exchanger cost $400.00 to repair due to PH imbalance, all of the tile had to be scrubbed clean, our deck is permanently marred from an embedded rubber mark almost 40 ft long caused by a dragged tire. Our attempt to discuss the contract violations were met with contempt by their cocky know-it-all delusional service manager who defended his employee even though he never once came and verified his service.

    Terrible Pool Service

    by cptnrsa , 06/18/2009

    Our pool went from bad to worse under their care. Their monthly contract includes pool cleaning and PH maintenance, among other things. Our plaster is permanently stained, our heat exchanger cost $400.00 to repair due to PH imbalance, all of the tile had to be scrubbed clean, our deck is permanently marred from an embedded rubber mark almost 40 ft long caused by a dragged tire. Our attempt to discuss the contract violations were met with contempt by their cocky know-it-all delusional service manager who defended his employee even though he never once came and verified his service.

    View all reviews for Aqua Rec's Fireside Hearth & Home