Apaca Van Lines

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We used Apaca van lines for a military move, and they only moved the belongings into the apartment after shipment overseas (they did not pack or crate). From the get-go, one of the movers stated, "I have allergies to cats, so I can't be inside the apartment". They were relatively quick getting everything in, however they did not offer to unpack (which was fine with us), but also did not offer to assemble our furniture (including beds), and checked the box that said we waived these services. When we discovered that we were missing several boxes (8 to be exact), the head guy (with the allergies) immediately got defensive, stating that we did not ensure the packers followed protocols (the moving lines' protocols), and blamed us for the missing items. The same guy got into an argument with my dad, raised his voice, and was very rude. We are polite people and do not tend to escalate these types of situations, so we let it go. My suspicion is that Apaca gets a flat rate from the military (not hourly), therefore does the bare minimum required. Furthermore, we are still in the process of hunting down our own boxes, and are not sure where they are or who is to blame. We have had some bad moves with the military "lowest bidders", but this one takes the cake.