Siding patio door by
siding patio door -
I `m very happy with my siding glass door. The installer was very nice and professional. I wa very happy with the superior quality of the door, the door is well insulated and easy to open and close. What I really like about the door is that it brings the outdoors and sunlight into the house. I had a deck built prior to the door being installed, so it will be nice to have easy access to the deck on those morning to enjoy a cup of coffee. Thank you American Exterior!
Hands down the worst experience of my life by
Unbelievable. After 4 no show/late showings to either sell, measure, or install the windows, the final straw was when they did come to install, told us they don't move blinds and that they had "better things to do" and left, despite being scheduled to do our install for the whole day. We called to cancel, he offered to take $400 off the $3700 install (for 5 windows...), canceled anyways. Within 2 business days we had a letter from their lawyer seeking $3200 for lost fees and such. We agreed to mediate; however, after they noticed we submitted a case to the BBB, they reneged on that saying we had no right to submit anything to the BBB. After spending over $1000 on our lawyer, 3 months of back and forth, we finally settled to pay for the windows only (and an extra $1000 holding fee for windows...). After all of that unprofessionalism, we hire someone else to install the windows and of course, the measurements are wrong and he has to do major modifications to get them to work.Hard sale, completely unprofessional, with absolutely NO concept of customer service. If you try to do anything they don't want, look for a letter from their lawyer as they instructed me, this is their only way to handle it. The worst experience of my life. DO NOT even answer the door if they come knocking
Working with American Exteriors by
If you are looking for a job, American Exteriors is a great place to work. There are many opportunities for professional growth and training. If you are interested, be sure to contact them.
Never got to meet the salesman... by
My first contact with this company was a young kid knocking on my door (at 9 am on a Sunday!) saying that they were looking to 'advertise' by offering initial customers a discount if I would let them leave a sign in my yard for a period of time. I figured what the heck since I've been looking to get windows. They called two days later and set up an appointment, and they were sure to mention that it was 'very important that someone be home because we don't want to waste our salespersons time'. They proceeded to miss that first appointment (vehicle trouble) and promised to give me an even steeper discount. They then missed the second appointment (vehicle trouble...?) and again promised additional discounts. They missed the third appointment and I told them I was no longer interested. His response? Oh, well have a nice night then. Really? No apology or anything. If this is their idea of customer service, I'm glad I won't be doing business with them
the best thing by
The best thing I did for my house was to have American Exterior replace my windows. They are gorgeous! My first two weeks of living in my new house and my utility bill was $150.00. After having the new windows installed, the next full month's bill was $70.00. The marketing rep was very honest and the installer was very professional. I am so pleased with my new windows and the value it has added to my home that I still have their sign in my yard six weeks later.
View all reviews for American Exteriors Inc