Allstate Air & Heating LLC

We first completed a repair on the customer's system in May, replacement of the servi...Read More »

We first completed a repair on the customer's system in May, replacement of the service disconnect box, and at that time advised the customer that their system was not in good shape and they should seriously consider replacement. Approximately 2 weeks later, the system broke down again. This time, the condenser fan motor had failed. Again, it was advised that the unit should be replaced because of its age and condition. The customer again chose to have a repair completed, replacement of the motor and blade. The incident the customer describes was our third unit failure within two months, and a compressor run capacitor was found to be bad. Again, replacement of the system was advised, again the customer opted for repairs. The subsequent visit did find burnt wires at the compressor, a sign that the compressor is having problems at start up. Contrary to the customers belief, burnt wires are a common summertime failure with our hot desert temperatures, especially when the humidity of the monsoon is present. Every time we were called out, the unit had suffered a new failure. This is often the reason an older unit is recommended to be replaced. Once they begin to have failures, they can compound into multiple costly repairs to an older and less efficient system. We will always give our customers all their options regarding repair versus replacement, but will ultimately honor the customer's wishes in what work they wish to have done. We strive to give honest, affordable service, while informing our customers of all options available to them and making recommendations based upon our knowledge in the air conditioning and heating industry.