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PHOTOS AND VIDEOS (12)
No business ethics or customer value.
by TJ , 05/02/2015
My kids and I needed to dig a hole to recess our new above ground pool in the back yard. I received a quote for an excavator rental 3 weeks in advance. I called to schedule the rental with Jay the manager 2 weeks in advance. I was told that they only schedule equipment a week out in advance but he would put my name on the calander. I was instructed to call a week prior to the dates I needed to confirm the reservation which was 5/8/15-5/10/15. I called in the morning exactly one week prior (Friday 5/1/15) to the date I needed it and was not only told that it had been booked for rent on Tuesday 4/28/15 for that week but the price I was quoted and confirmed was incorrect. I explained my situation to Jay and he had no concern that his employee had given incorrect information to a customer. He did not care who quoted me nor was he willing to do anything to remedy the situation. His attitude was basicly "it is what it is, sorry bud". I have had little issues with this business before but I swear I will never rent from this business again. Rude, dishonest and a complete lack of business ethics or moral standard. Word of mouth is huge in this valley, especially for a small business. Please be cautious and think twice prior to using All in one rental for anything.
by David B. Fruhling , 08/29/2014
I've heard from some of my ex-customers of mine from the small engine repair shop that I left the job due to "retirement" which is false. Had I "retired" I would have been given a promised "retirement party".I left with no notice due to the seemingly endless unprofessionalism of management and unprofessional antics of one of my employees I had hired.I regret that my customers of the past 8 years will no longer receive the prompt and professional service they were accustomed to that I have been known to provide over my 41 year career as a mechanic. I planned on retiring in 2017.