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by Kevin Bischoff , 09/17/2013
I have used Brian for over 12 years. It seems lately that his attitude is one of him doing me a favor and that I should be grateful that he works on the cars I bring him. Just a few situations to point out. Had a brake job on my wife's car about a year ago. Had to take it back to him for serious steering wheel shake when braking about 6 months ago. It is right back to doing it again. Had him work on a truck for us that I literally had to go to his shop and figure out the problem myself and instruct him on how to remedy it(the whole time Brian stating "This is not my problem"). Took a Toyota Camry to him to have a new ABS module installed and he does an alignment on the car that was not requested. He still charged me for it. The last straw was a vehicle that I was having a rack and pinion installed. Note that this car steered just fine when I brought it to him. It simply had a bad rack due to and impact on both tie rods. When I got the car back It barely steers(worse than manual steering). I also notice a clicking in the steering wheel area. I called Brian to let him know that I was bring it back to have that looked at. He said that I had to have the steering computer reset. I told him that might help the steering itself but what about the clicking. He said there is no way that he did anything wrong and that I needed to get it to the dealership and have everything cleared. I told him I would but I was very concerned about the steering wheel clicking. So I get it to Kuni to have them tell me that the clock spring is broken as well as the steering angle sensor located right in the steering wheel area. Cost will be over $1100 to fix. So I call Brian and he does not answer. So I drive down to his shop and tell him what Kuni found. He said that he has been doing this for over 31 years and that he would not have even done that job for anyone else and that there is no way he is responsible for it. Call me crazy but when I bring a car into this shop and it steers fine with no broken clock spring and I get it back they way that I did It can only point to one person. Bottom line is he does not think he is responsible and is doing nothing to help me out. I simply told him it had been nice doing business with him. I write this to help anyone looking to have this kind of work done be aware of what they could be getting into.