Front end staff shows poor training, favortism
by A , 03/29/2014
I have had several appointments at Albuquerque Family health, same location. First I began getting a bill for $300.00 even though I had presented my insurance cards and I have 100% coverage.. I called their business office which is in Santa fe and they said they get calls like this all the time that the staff does not forward or place the insurance info in the computer system and causes people to call and ask why they are getting a bill.*** First problem staff is not trained well to handle all aspects of their job.**Secondly, twice they have taken patients who have appointment times after me, who have arrived 10 to 15 minutes after I had been waiting (I had arrived early for my appointment) and then tell me I have to wait longer.I find that they show race favoritism towards a certain nationality and punish anyone else.I like the doctor I see, but he tells me he cannot do anything about the front end staff.A very sad situation for those who do not have a choice b ut to go to this clinic.
NOT A REAL DOCTOR
by yamis , 11/08/2010
THE DAY OF THE APPOINTMENT THE REPCIONEST GAVE ME ATTITUDE BECAUSE I DID NOT HAVE MY CARD. IT WAS MY FIRST APPOINTEMENT AT THIS LOCATION THAT WAIT WAS NOT LONG AT ALL. WHEN I GOT TO THE ROOM THEY TOOK MY REASON FOR APPOINTEMENT AND ASK ME TO CHANGE INTO A GOWN. I WAS GIVEN 1-2 MINUTES TO CHANGE AND THE DOCTOR JUST OPENDED THE DOOR WITH OUT KNOCKING I DID NOT HAVE THE GOWN ON. IT WAS VERY UPSETING I HAD TO COVER MYSELF WITH MY ARMS WITCH DID NOT HELP AT ALL. UNFORTIONETLY I NEEDED TO GET CHECKED SO I STILL STAYED. SHE FINALY KNOCKED TO COME IN THE SECOND TIME WHEN I TOLD HER MY MEDICAL HISTORY AND WHAT MEDICATION I NEEDED, SHE TOLD ME SHE DOES NOT TREAT CRONIC PAIN. I GAVE HER A STUPID LOOK AND TO MAKE SURE I ASKED AGAIN IN SHOCK. SHE GAVE ME STUPID REASONS WHY SHE DOESN'T DEAL WITH CRONIC PAIN. THIS WAS A WAIST OF TIME AND MONEY ALL TO HAVE A HORROBLE EXPIRIENCE. THE STUPED DOCTOR DID NOT APOLIGIZE AT ALL. I SUGGEST YOU CALL AND MAKE SURE BEFORE YOU WAIST YOUR TIME LIKE I DID. :(