Crappy Company to deal with.....
by Jim , 05/25/2012
I have been using ADT for years in my businesses, I recently found out that I have not had any protection service for a few months. When I called the company to find out why, I was my responsibility to test the system..I scheduled an appointment for a tech to correct the problem. The tech they sent was 300 lbs and wouldn't climb the ladder to work on the system they installed. All he did was complain and tell me why he can't fix it. When I called to cancel my service, I was told that I had a contract and couldn't cancell. Well excuse me but the contract also reads that they are obligated to provide me service and I am obligated to pay for it. Without service we have no contract. They don't mind taking your money but they really have a problem servicing what they sell... Buyer be ware!!!!They will never enter my doors again...!@#$%^&&$!!!!
Disappointing is too high of a rank
by Coop , 07/26/2010
As the other review stated, great upfront presentation then very poor follow thru. Our system is still not completely installed and getting to talk to a person is very difficult. You can get someone to answer but then they just transfer to voicemail with no return call. If not for the expensive nature of the system, I would drop them very fast.
Extremely Poor Customer Service
by hggvhoa , 03/04/2010
Our Homeowners Association entered into a contract with this company to secure our clubhouse and gated pool area. They had a smooth presentation in the beginning, but as soon as the contract was signed their customer service became non-existent. They took forever to install the system that still to this day, almost a year later, still doesn't work right and they refuse to stand by their system hardware and installation. At one point, we actually started the process of reporting them to the Better Business Bureau. I would never recommend this company to anyone I know (or don't know). This is a large national company who doesn't care about the customer but rather just making a buck. Our experience has shown that you should stay far, far away from this company. We regret daily having done business with them.