Great Customer Service - Knowledgable Staff by
Angie D -
Tried a do it myself dryer repair and was given excellent advice and quickly received my parts. When the project went sideways they were out on Saturday morning bright and early to get us back up and able to conquer the mountain of laundry. Technician advised that in his experience after solving problem A usually problem B occurs. Indeed just a few loads later we had problem B. We put in a call and another job of excellent service and communication. Thank you to both the Tech and the Office Staff!
Doubling service fee by
I called this company looking for someone to repair my dryer that was tumbling but no heat, I was first quoted 65.50, then I was told that it would 126.00 to come and just to evaluate my dryer but could not guarantee that hey could fix it, beware they do not hold to there pricing.
Scammed us on a service call by
Steve Muller -
Came to do a $62 service call and diagnostic on my fridge... Freezer wasn't cold enough and compressor was clicking. Took off a starter relay and overload plug that I just replaced and installed some kind of 3 in 1 capacitor and told me to give it 48 hrs and it should start dropping ice cubes soon. Told us if this doesn't work, we'd only be responsible for the service call fee. Two days later, still was not cooling...clicking stopped, but still not near cold enough. Called back and played phone tag. Finally got a hold of the tech and asked about a refund since it wasn't working....he said we must have other issues going. No refund. Tried to talk to a manager, she was rude and said the owner is the tech and it was up to him.....They charged $339 and never fixed our fridge. So $339 to tell us we need a new fridge interested of $62. Stay away...beware!!!!
Friday late afternoon I realized my dryer was no longer drying, it was simply tumbling my clothes with no heat. I called AAAat 1630 that day, and had a tech at my door by 1300 on Saturday. YES Saturday! I was amazed I thought for sure I would be visiting the laundry mat for a week. The tech was great and very knowledgeable and professional. He answered many of my questions regarding all my appliances. THANK YOU AAA.
Fixed washer and dryer by
joe grab -
I was getting ready to get rid of both my washer and dryer as they were starting to leave clothes dirty and taking 2-3 times to dry. Based on the recommendation of a friend I called AAA To come out to take a look at them, I was presented an estimate the same day for $225 and was explained they were great machines and worth repairing as it would cost much more to get new equivalent machines. I am very happy with my decision saved hundreds and the machines work like new!
Awesome experience by
a happy customer -
I called and the woman taking my info was extremely pleasant and helpful, technician came out was very professional, knowlegeable and spent a fair amount of time testing and re-testing my oven to be sure the temp was correct. He even looked and saw that my refrigerator door needed adjusting and fixed it without being charged. I would highly recommend them and will use them again for our rental home that needs some repairs.
"Refurbish" = New Door seal and a Vacuum job. by
Vintage Fridge -
Called around town looking for someone to "refurbish" our 50's fridge. Lady who answered said they had a "tech" who specialized in such repairs. I made a fatal mistake of mentioning how much we wanted to spend maximum....I delivered it, they "refurbished" it and low and behold it was just a few $$ under our limit.Come to find out the only thing they did was replace the door gasket and a light bulb, vacuum out the cat fur balls etc and charged us $1100.00 ++.The're idea of refurbish was a cut off piece of fan belt and use it to quiet the compressor vibration noise...that fell out and the fridge started making too much noise. Called to have them come take a look...tried to replace or install a new piece of fan belt. Then stated "wow, it wasn't making that much noise in our shop. It was really quiet"...but now ?? Yes, they can be very rude when you speak to the "receptionist" people. They act like their doing you a favor buy selling you parts.
Not happy !!!!!! by
Not happy -
I called to check on 2 parts that I needed and the woman on the phone was very rude !!!!! I ask if she was having a bad day and she continued to be rude .. I would never do business with this company . :(
Great subzero service and wonderful parts department by
I have had two other sub-zero recommended repair companies out to fix problems with my refrigerator and have never been as happy than with AAA appliance not only is it working better than new but the tech cleaned it all out so it looks as good as works no one but AAA will ever work on this subzero
Punctual, professional, and very helpful! Would definitely call them again!
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