worst service experience ever
by dm11 , 01/21/2012
AAA Accurate Appliance Service Inc. was the worst service experience IÃ¢ÂÂve ever had. The repairman completely forgot my very first appointment and never showed up. I called and he came the next day and determined that parts needed to be ordered. Then, he completely forgot to order the parts too, until I called him a week later to check on the status. After finally ordering the parts, I received a voicemail from him at the very time he was supposed to arrive to make the repairs, teling me that the parts were on backorder and would take 2-3 weeks to arrive. I called and checked after 2 weeks and again after 3 weeks, and was told both times that the parts hadnÃ¢ÂÂt arrived yet. After a month of not hearing anything, I left 3 voicemails over the course of a week, and never received a call back. This is the most inept repair company IÃ¢ÂÂve ever had the misfortune to encounter, without a concern for customer satisfaction or consideration for anyoneÃ¢ÂÂs time. DonÃ¢ÂÂt waste your time here.
Knowledgable, Honest, Reliable.
by handymom , 02/17/2012
I have used Tom to repair my appliances many times over the years. He has always been prompt and courteous. Tom is so knowledgeable, he usually knows what's wrong before he even arrives at my house. He has always been very efficient and proficient when completing the repair. He will only charge you if he can fix your appliance, and his rates are very reasonable.