A Tailor Tuxedo & Bridal Shop

Complete disatisfaction with the customer service! A designer wedding dress was purchased and paid for 9 months prior to wedding. Fittings were scheduled and at each of the 3, detailed alterations were requested by this client and the retailer stated that all would be done to the customers complete satisfaction.."we can do that". The dress was scheduled for pick-up 2 weeks before the wedding. On that date, the dress was tried on and the results of the 3rd alteration were DISASTEROUS! The dress was completely not wearable and we expressed our COMPLETE disatisfaction with the results of THEIR alterations! They refused to accept responsibility and to refund the full purchase price of $972.00 They only offered to "trade" a second lesser priced dress ($550.00) for the ruined one or I pay for a portion of the alterations on the original dress and they would discount the new dress by $100.00 and I could have both dresses. I would NEVER WORK WITH THIS RETAILER AGAIN!!!!!!