PHOTOS AND VIDEOS (3)
by momof3 , 03/30/2011
I brought my cat in to see Dr. Hansen. He is very professional. He answered all my questions and was very reassuring. I will definitely be going back!
Worst Vet experience ever!
by Courtney990 , 08/23/2014
If you live in the area, please donÃ¢ÂÂt go to A Caring Vet in Lindon, Utah! Learn from our experience. As a responsible pet owner I am putting out our story as a warning to others.Under Dr. HansenÃ¢ÂÂs care our dog Otis:-Had a Mast Cell Cancer tumor misdiagnosed as Ã¢ÂÂscar tissueÃ¢ÂÂ even with a needle aspiration test. Mast cell tumor cells are VERY easy to diagnose under a microscope. -Had a wound sutured THE WRONG WAY twice. Our dog suffered for two weeks dealing with a wound that continued to open up. We watched him carefully and continue to call the vet office and make appointments to treat the wound, but Dr. Hansen continue suture the wound wrong and reported that there was nothing else that could be done, like stapling the wound together. Dr. Hansen also implied that we were doing something wrong when OtisÃ¢ÂÂs care. Our new competent vet re-sutured the wound and put in metal staples. He confirmed that the wound was sutured wrong in the first place AND WOULD HAVE CONTINUED TO OPEN UP!ThereÃ¢ÂÂs more things you can expect from A Caring Vet:-Frequent mistakes with appointment times. We finally left A Caring Vet after one too many Ã¢ÂÂdouble bookedÃ¢ÂÂ appointments where Dr. Hansen did not have time to meet with us due to a scheduling mistake. The last time Otis was sick with an infection related to his open suture wound that was Dr. HansenÃ¢ÂÂs fault. Dr. Hansen was in a bad mood, so he pushed Otis around roughly to get to his suture site as Otis is afraid of vets. Otis was sick and scared and he didnÃ¢ÂÂt deserve rough treatment!-Frequent medication mistakes that I caught because I am a nurse. The mistakes continued even after I pointed them out.-Several procedure appointments where we left Otis there ALL DAY to have a teeth cleaning or an x-ray and Dr. HansenÃ¢ÂÂs staff didnÃ¢ÂÂt have time to complete the procedure. ThatÃ¢ÂÂs just bad management.-When you arrive for your Ã¢ÂÂdouble-bookedÃ¢ÂÂ appointment, office staff claim that they tried to contact you beforehand when there is no evidence on your phone that they did since we have caller ID.Otis suffered under the care of Dr. Hansen and we were constantly inconvenienced and lied to at A Caring Vet. There are so many more things that occurred but I have a word limit ! I hope Otis forgives us for the unnecessary pain and suffering he went through under Dr. HansenÃ¢ÂÂs care. My husband and I just want to get the word out. We donÃ¢ÂÂt want anyone else (person or animal) to go through what we did.