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Worst Vet experience ever!
by Courtney990 , 08/23/2014
If you live in the area, please donât go to A Caring Vet in Lindon, Utah! Learn from our experience. As a responsible pet owner I am putting out our story as a warning to others.Under Dr. Hansenâs care our dog Otis:-Had a Mast Cell Cancer tumor misdiagnosed as âscar tissueâ even with a needle aspiration test. Mast cell tumor cells are VERY easy to diagnose under a microscope. -Had a wound sutured THE WRONG WAY twice. Our dog suffered for two weeks dealing with a wound that continued to open up. We watched him carefully and continue to call the vet office and make appointments to treat the wound, but Dr. Hansen continue suture the wound wrong and reported that there was nothing else that could be done, like stapling the wound together. Dr. Hansen also implied that we were doing something wrong when Otisâs care. Our new competent vet re-sutured the wound and put in metal staples. He confirmed that the wound was sutured wrong in the first place AND WOULD HAVE CONTINUED TO OPEN UP!Thereâs more things you can expect from A Caring Vet:-Frequent mistakes with appointment times. We finally left A Caring Vet after one too many âdouble bookedâ appointments where Dr. Hansen did not have time to meet with us due to a scheduling mistake. The last time Otis was sick with an infection related to his open suture wound that was Dr. Hansenâs fault. Dr. Hansen was in a bad mood, so he pushed Otis around roughly to get to his suture site as Otis is afraid of vets. Otis was sick and scared and he didnât deserve rough treatment!-Frequent medication mistakes that I caught because I am a nurse. The mistakes continued even after I pointed them out.-Several procedure appointments where we left Otis there ALL DAY to have a teeth cleaning or an x-ray and Dr. Hansenâs staff didnât have time to complete the procedure. Thatâs just bad management.-When you arrive for your âdouble-bookedâ appointment, office staff claim that they tried to contact you beforehand when there is no evidence on your phone that they did since we have caller ID.Otis suffered under the care of Dr. Hansen and we were constantly inconvenienced and lied to at A Caring Vet. There are so many more things that occurred but I have a word limit ! I hope Otis forgives us for the unnecessary pain and suffering he went through under Dr. Hansenâs care. My husband and I just want to get the word out. We donât want anyone else (person or animal) to go through what we did.
by momof3 , 03/30/2011
I brought my cat in to see Dr. Hansen. He is very professional. He answered all my questions and was very reassuring. I will definitely be going back!