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PHOTOS AND VIDEOS (12)
Tried to sell - then upsell - services that were needed.
by Bonnie , 07/26/2014
During the course of selling a home, A-1 was hired by the buyer's agent to do a septic tank inspection. A-1 reported hundreds of dollars worth of work that needed to be done. I called Green's Environmental (A rated on Angie's List) - they found nothing wrong. Then I called Glen Tatum Septic (also A rated on A.L..) - they found nothing wrong. Then I wrote this review. Run, Forrest!!!
Looking to pay more for less
by Todd , 04/06/2013
A-1 Septic pumped our tank in June of 2010 and then again in March of 2012. Our system needed pumping again in April 2013 and no one at A-1 got back to me. Fortunately, another service - Total Septic was available and came out. Good thing too because we learned that our tank had a baffle which is another chamber directly adjacent to the other and that it needs to be pumped each time also. Also learned that it was simple to determine if the second chamber was there by actually looking into the tank. A-1 septic never looked for the other tank and as a result we had several years worth of build-up. It's arguable if the 2nd A-1 trip and the subsequent Total Septic trip were even necessary had it been done properly the first time. Adding insult to injury, we paid considerably more for A-1's service. Perhaps even worse though is that we learned that the system has a filter that CAN BE CLEANED WITH A HOSE and reused. A-1 Septic charged us for a new filter at a cost of an additional $175 EACH TIME THEY CAME OUT (online you can get them for $45). I tried to contact them to see if they'll remedy this but no one ever got back to me - big surprise. Bottom line is this company will do half-ass work and charge more for doing it. They will also try sell you things you don't need and overcharge you for them. MY RECOMMENDATION IS TO STAY CLEAR OF THIS COMPANY!!!!!
Called for svc, and felt like I was walking into a used car lot.
by Tom , 08/29/2012
Save yourself the agony of dealing with these jokers, they come to your home pump half the tank out, and dump what appears to be more back into the tank. After two weeks I was backed up again. Called them back now they are trying to sell me a 5k dollar system replace the whole system is what I was told. As a smart consumer i got a second opinion, and trust me it was well worth it. Just needed my main line jetted. So for 200 dollars i resolved my issues and its been 60 days and tank is empty and no backups into the house.Again save yourself the headache, shop around.
by MAYRA ACEVEDO , 09/03/2011
I was serviced last year, with a septic cleaning and their staff was very professional and very knowledgeable in their work. Explained to me how to maintain the septic system and what to avoid to keep the health and life of my system. I would recommend them 150%.