Horbett Heating & Cooling

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I had an decent experience Horbett Heating & Cooling in December 2013. They were always pleasant and professional on the phone, but the guys who came to do work on my hydronic heating system were morons. They came out to replace my electric pump and put it on backwards. The system was making really loud bangs so I called the company and Ken Horbett Jr. came out. He was kind and assured me that the company would fix the issue for free, but he had no idea what the problem was. I looked at the system myself and realized that the flow was backwards, let them know what the problem was, and they eventually did come sort it out. It took them over a month because the winter of '13-'14 was brutally cold and there were other customers without any heat at all. The secretary did call to formally apologize and I would give them another chance.

Here is a note I sent to home depot who just brushed me off so far!



Need help to save my warranty!!!!!



RE: Warranty being threatened by Ken Horbett of Horbett Heating & Cooling



Please pass this note on to management! I will be sending it to as many executives as I can locate however there may be some that I miss.



I purchased a Trane furnace through your Cheektowaga NY store. Today the contractor said that my warranty is void if I don’t pay for a service call and that is not acceptable.



A few days ago I called Horbett Heating & Cooling to find why when I turned on my AC for the first time after the install of my new furnace that it does not cool. I was clear on the phone that I was not willing to pay any part of a service call if I don’t want any new work done. I reminded them that the both salesman promised that it would work because it was working when they started the install. Ten minutes after the service man left I got a call to try and trick me into saying that I will pay for a service call. The guy was running a collections game on me. When I told him I would not even consider paying for anything…he started threatening me with court, collections, and the final straw. He is voiding my Trane factory warranty as of this moment.



So I called Home Depot just to be brushed off. Then went to the home depot and reported Horbett Heating & Cooling…Home Depot pretty much said tough break and good luck with that. So I am contacting every home depot corporate officer that can be found via phone and an email barrage.



Home Depot sold this to me… Home Depot is collecting the payments. To say I must deal with this contractor is totally unacceptable. Horbett Heating & Cooling are in my opinion scummy business people and I don’t ever want contact with them again.