Hofert Jewelers Inc

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I have been going to Hoferts for almost 10 years and NEVER had a problem here. My family and I have made dozens of transactions with this business and always have been satisfied. I have sold them old jewelry, bought new jewelry for EVERY occasion and even got my watch batteries changed with no issue. If you are looking for QUALITY pieces at a good price, come to Hoferts!

DO NOT TAKE YOUR WATCH TO HOFERTS JEWELERS FOR A BATTERY CHANGE!!! I took my Seiko Perpetual Calendar Watch there to have the battery changed, and after trying to do the service DOM the owner (?) came out of the backroom with the watch and it was ticking in 5 second increments. He asked me (the customer) if this was normal... isn't it his job to know that? After all, he is the professional right? So then he tells me that the battery might be old, he didnt know how long it had been laying around. He said he would have to have his "watch guy" take a look at it and they would call when it was ready to be picked up. A week later I got a call from them and they left a message on my answering service telling me the watch needed to be sent to the factory, and to come in and pick it up. I went yesterday to pick it up, and when I asked the sales lady why it needed to be sent to the factory she said that they had replaced the battery and it was still ticking incorrectly, so the "watch guy" determined that there was something wrong with the circuitry of the watch. I explained that I was concerned with the situation due to the fact that the watch had been in good working order, and aside from them changing the battery, that the watch had never been opened. She looked at me and asked me if I was implying that they broke the watch. Again I explained that minus the battery needing to be changed, the watch was in good working order when I brought it to them. She excused herself to go get the owner. I heard her from the other side of the wall say "Dom, do you wanna come talk to this guy... he's claiming we broke his watch." So Dom came to the doorway (he wouldnt even approach the counter) and simply said "We didnt break your watch, it was ticking incorrectly when you brought it in." I said that it wasnt ticking at all when I brought it in, thats why I brought it, it needed a battery, remember? He said to me that they had changed the battery and still isnt working right. I tried to explain to him that prior to bringing it to them it was in good working order, to which he replied "It was in good working order, or it needed a new battery... which is it?" Then he proceeded to tell me how the "watch guy" was trained in switzerland, and he knows what he's doing, and "If your car needs a new transmission, putting a new battery in it isnt going to make it work." To which I replied "If you took your car in for a new battery and when they call you a week later to pick it up they told you it needed a new transmission, wouldnt you be suspicious if the transmission was working just fine to take it in for the new battery?" Needless to say, I got absolutely no where with them. I discovered after I got home that the date doesnt change anymore either. I took my watch there and they broke it, end of story...