El Palenque Mexican Grill

Write a Review716-446-9206

CLOSED NOW - Opens at 11:00am

Everything is top notch here. The food is fantastic! Service is great and the staff is wonderful! You have to come here and give it a try.

My coworkers and I have loved this restaurant up until this point. As frequent visitors are food was always hot, fresh, and delicious. However, when you call to explain to them that this time your order is wrong, they tell you to bring it back to fix it. We order on our lunch breaks and bring it back to our office. We do not have the time to bring it back for you to fix your mistake. Also, when you order something and add something on, and even possibly pay for it, they forget to add it, then instead of offering to fix their mistake, they tell you well you need to pay more. Also, when you find a hair in your food, and explain this to them, they treat you poorly, tell you it is your fault and hang up on you. Lets just say it takes one time to eliminate all the great times we had. I believe we will be finding somewhere else to go out and eat, instead of this place. Customer Service should be on the top of your list since customers drive your business. Hopefully when we get in contact with the owner, things will change

not a bad restaraunt!