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Recently a package was shipped to their facility, then "lost" for 5 days, then permanently gone. Luckily, Amazon refunded me. Today, a 25# package ( hard to misplace ) was said to be delivered. I was home in 20 minutes. No package in sight. No neighbors have called me. I guess this will be another package never to be received. Budd Lake UPS facility is the worst. Avoid shipping through them if possible.

The worst possible service in every aspect. No working phone number for facility for my packages that are now held hostage for an entire week. The tracking service is a lie which was confirmed via a supervisor at the customer service number, when asked for the corporate number was lied to again by the supervisor "the customer service number is the corporate number" before hanging up on me.

Do whatever is necessary to avoid using UPS and especially this facility.

Avoid at all costs. terrible service. lost my overnight package and was told "it will eventually show up!" really are you kidding, and offered no additional solutions, if it was something I could wait on I wouldn't have had it overnighted!