Katy's Hallmark Shop

Write a Review615-373-0481

CLOSED NOW - Opens at 9:00am

I have used this store for wedding invitations. I have also had good luck with graduation gifts and gift jewelry. Manager is great!

Unbelievably bad customer service. I walked into the store with the intention of picking up a couple of greeting cards. I received no welcome, rather a question from the woman working there - "Do you know we close in 5 minutes?" I looked at my phone. It was 4:50. I said "Oh I'm sorry, I just came in to look for a couple of cards. Should I leave?" "No", she said. So, I went ahead and started looking at cards. I already felt rushed at this point. This was my first time in this store, I did not know before entering that they were about to close. I picked out one as quickly as I could, and then headed to the Father's Day card section to search for one for my Dad. It was about 4 or 5 minutes til 5pm at this point. The woman working there then walked from the register toward the back of the store. As she passed behind me, she stated "You can keep looking I am just going to shut off the lights." Seconds later, the store went dark. With no light in the store, and no sunlight coming through the windows on this stormy day, I could barely see the cards in front of me. Because of this, I gave up on choosing a Father's Day card and went to the register. I paid for what I had in my hand, and she followed me out so she could unlock the front door that she had already locked. I was kind of stunned by all of this - this is just not how you treat customers. I wouldn't be taking the time to write this if I wasn't sincerely disappointed. This woman (whoever closed the store on Sunday, May 31st 2015) has a lot to learn about customer service. I recommend finding a different Hallmark store.