Brentwood Eye Care Optometry

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I have been going to Brentwood Eye Care for the past few years. I have seen Dr. Atkins and Dr. Roberts, both were friendly and I never had an issue with them. However, the receptionist has caused me to switch to a new clinic. One in particular is very rude and it seems like each person I talk to comes up with a different amount that I owe after my insurance coverage. Come to find out that I was overcharged. I think if Brentwood Eye Care wants to keep their patients coming back they need to evaluate their staff and make some changes.

I have been going to Brentwood Eye Care for many years. Dr. Atkinson is an amazing optometrist, but because of my hectic schedule I have difficulty scheduling appointments with her, so I settled for Dr. Joyce Roberts. BIG mistake.



Dr. Roberts performed my eye exam and aside from the snooty receptionist, the exam itself was uneventful. Dr. Roberts said my vision had worsened in one eye, wrote my prescription, and I ordered my contacts online. I���m not exactly certain what happened, but somehow Dr. Roberts screwed up my prescription. Despite what she told me during the exam, the prescription she wrote indicated the opposite: the vision in one eye was unchanged but vision in the other had improved. This created a fiasco with the online contact people who said I needed a correct prescription in order to return the contacts that I couldn���t see out of.



Thinking it wouldn���t be much of an issue, I called Brentwood Eye Care to sort the whole thing out. Dr. Roberts���s condescending tone and lack of professionalism was appalling. Before I could even explain the issue she began screaming at me. She attacked my character, intelligence, and claimed I was lying about my previous prescription. Her harsh words actually made me cry, which I don���t think has happened since about the 6th grade. I have never been treated with such disrespect in my entire life. All I wanted was the correct prescription so I could order the correct contacts. Instead of trying to resolve the situation, Dr. Roberts became combative, offensive, and malicious. The fact that I couldn���t see out of the contacts she prescribed indicates that she made a mistake. A wrong eye prescription isn���t that big of deal. I can forgive mistakes, but I cannot forgive such a lack of respect. Clearly Dr. Roberts and the Brentwood Eye Care team neither take pride in their work nor value their customers.



The contact company finally sorted things out for me and was able to send me the correct prescription. However, when they called to verify my prescription (the original, inaccurate one from Dr. Robert���s) Brentwood Eye Care refused to do so.



Needless to say, I will never go to Brentwood Eye Care again. Their lack of professionalism lost my entire family���s business. I highly discourage anyone and everyone from giving them your business.