Napa Auto Parts - Genuine Parts Company

Write a Review425-486-9167

Went to this location early, was told we weren't open yet even tho open sign was on and door was unlocked, then said to me were open in 5 min. Very rude attitude. Walked out and didn't come back, I recommend everyone does the same.

6/17/2012

I was very disapointed in the service i recieved from this store. I called to request a common part and was told they did not have it, no one in the area did, and he would have to order it on for me. (that happens, oh well not a big deal). He quoted me a price at more than double what competitors in the area had quoted me so i asked "what is it that makes this one more than double the price of the same part at another store" He replied "what do you think" in a very condescending tone. I told him " i dont know much about them" he replied "well there you go" also very condescendingly.

I hopped in my truck to go down and have a chat with him and hopefully talk to his manager and found he was the Owner of the store. I had my words with him and left, called the next closest Napa, and they had the part in stock for 5 dollars less.

Very poor customer service, dont waste your time here, get to know the people in Woodinville since this store will likely be closed soon anyhow with management like that.