Wes's Appliance

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OPEN NOW - Closes at 6:00pm

Worked with us on price. The delivers guy Chris was AWESOME!. He is very professional in what he does. My kitchen is not easy to move in or out and he got the range in with out hitting anything.
Thanks Guys.

Bought a washer and a freezer from Wes a few days ago. The washer does not spin at all and leaves my clothes in standing water. The freezer makes an awful whirring noise.

He told me before purchasing that the appliances were fixed up, as good as new.

Methinks not!

Good product - poor customer service. My husband and I just bought a used washer/dryer set from Wes after our old dryer stopped working (or so we initially thought). My husband had been a repeat customer, having had a contract with Wes' Appliance when he worked for a former employer who bought appliances in bulk. Wes delivered the set, as promised, the day after purchase. I ran a load of laundry immediately after the set was delivered, only to find that the dryer, while running, was not heating up to dry the clothes (incidentally, the exact problem our old washer had recently had). We called Wes to discuss the problem, but nobody answered our call, so we left a detailed message about the problem we were having. When we still hadn't received a response a couple of hours later, we tried calling again; this time we were able to relay our problem directly and Wes agreed to come to our place to inspect the dryer the following day. He arrived at our home at the agreed upon time. Wes promptly told me upon greeting him at the door that he has never had problems with his products at the store, so he suspected that the problem with the dryer was electrical - that we may not be getting enough electrical voltage to supply the heat for the drying portion of the dryer. He said that if this was the case (and not a problem with the dryer itself) he would, despite the 90-day warranty, charge my husband and I a $20 fee for coming out to look at it. Indeed, the electrical issue was the problem, which he proved by showing me the two-pronged dryer section on the breaker panel... one of the prongs was slightly offset from the other, so he lined them up and reset the breaker (pretty tough, huh?). Wes' "service call" took ~8 minutes. My husband and I had experienced an electrical outage at our home only a few days previously, which I now suspect had also caused the same issue with our former dryer. Unfortunately for us, it never occurred to either one of us that the problem might be electrical, assuming that if something had happened with the breaker the entire dryer unit would have stopped working. Well, now we know better - as Wes said to me, "you live and you learn." I don't have a problem with that, as belittling as it was, and the $20 fee isn't really the issue even though we don't have a lot of money to throw away. What bothers me is that we could have been told that this might be the problem when we relayed the issue [twice] over the phone (thus, "saving" Wes a trip, while also saving us the extra money). Further, when we were first shopping around in his store, we had described to Wes the problem our previous dryer was having - that it was running, but not drying the clothes. He didn't enlighten us at that time that this could be a possible electrical problem. Incidentally, Wes told me at the time of his "service" call that his $20 fee policy wasn't about the money - of course it's about the money! Had it not been about the money, I'm confident we would have been told to check our breakers when we were discussing the problem over the phone. Now, there are those who might say tough luck, after all "business is business." However, my husband and I have decided that we would rather spend our money with a business that values its customers and responds to transactions in an honest, ethically sound manner – these actions will ensure repeat business, not just price. We will buy future purchases elsewhere.

WILL RIP YOU OFF WITH SERVICE FEES AND HIGH HOURLY RATE



DO NOT USE THIS GUY FOR REPAIR



He does not give an estimate before doing the repair, he does the repair and then charges extremely high rates for a simple repair job. He hides behind a "language barrier", pretends he can't understand you when you ask for a quote, and does the work without consent so that you have to pay him. Here is what he charged us in addition to the cost of the part he installed:



$80 per hour labor

$45 ADDITIONAL Service Fee



If you want to deal with this guy, be very careful that you get a quote before he does ANY work. Also know that if it takes him less than an hour to diagnose and fix the problem, he will still charge $80 AND the service fee.

My wife and I have bought a used freezer that was overhauled by Wes's repair place. Now, almost 5 year later the freezer works great and as we moved to California it is still running trouble free. We paid for it way less than we would have for a new one, and on the top of it , we had a warranty from Wes, however we never had to use it. We really reccoment them.

When your fridge or freezer breaks down, don't spend a lot of money for a new appliance, see how much money you save by having the honest pros repair it for you.

Jason

I bought 2 fridges from Wes. One good, one bad. The most recent purchase turned out to have a defect; however, it was unknown to me when I bought it that when he came to get it he would refund only the purchase price but not the $40 delivery fee. Who delivers a fridge, with a defect, and doesn't reimburse for the movement of the product? Why would I buy something, not knowing it was defective at his shop and yet get the express opportunity to pay Wes for a delivery of a bad fridge? After 3 weeks, he couldn't find a replacment so the money was refunded but not the delivery fee. It's best that one knows this upfront because it is a crappy policy.

We bought a used upright freezer from Wes years ago. He came to repair it once and the second time it broke down, he brought us another one! He didn't even hesitate even when the one he brought was nicer. He delivered the new and hauled away the old one. He said it was unacceptable that it had broken down again and would hate to see us without a freezer, so he simply replaced it free of charge. It was very nice to do business with such a compassionate person.