Bluefield Regional Medical Center

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My husband, had a typical gall bladder removal surgery at BRMC, we has been very ill since the surgery which was over a year ago....He now has occipital neuralgia which is caused by whiplash or blow to the neck.....BRMC assumed zero repsonsibility.....We want to know what they did to him while he was under anesthesia...I would not recommend this hospital to anyone.....Zero star if i could...

It seems to me that Bluefield Regional Medical Center is good enough for that FIRST CRITICAL STOP, to save the life of the person who is in the middle of whatever throes is happening at the moment. In other words, GOOD ENOUGH TO STABILIZE YOUR LIFE, before transporting you out to where-ever you wish, or the Doctor thinks is best for you. Imagine, IF THERE WERE NO BLUEFIELD REGIONAL MEDICAL CENTER and you are involved in (any) accident or heart attack or what-ever is going on that you need immediate care, or the need to get YOUR LOVED ONE to the nearest hospital! It would be a long drive to get to Princeton, Raleigh General, Tazwell, Welch, Appalachian, Roanoke, Charleston, Duke or any other hospital. Bluefield Regional is a GOOD hospital. It has EXCELLENT DOCTORS and EXCELLENT STAFF. Yes, they do need more staff to cover the patient loads. One nurse for 6 to 10 patients or one nursing assistant for the entire floor is gross negligence on Corporate, ADMINISTRATORS, NURSE MANGERS, BED PLACEMENT PERSONS, CLINICAL DIRECTORS, NURSING SUPERVISOR AND CHARGE NURSES: !!!!!!!! Think about it! Patients blame the nurses and doctors, however, the Nurses don't make the rules, nor do the Doctors. Hospital Administrators, Nurse Managers, Clinical Directors, Bed Placement, Supervisors and Charge Nurses follow the orders from the top dog as to what happens. ( Most of the above listed folks have not worked out on the floor for a good period of time so they really don't have a clue as to what it takes to get the job done!) They make sure the numbers match! CORPORATE, Insurance companies and Medicare dictate what can and cannot be done. Therefore, the business is going to do whatever it takes to get paid for their services.

I have also come to realize that the new folks who took Bluefield Regional over, (CHS), are a FOR PROFIT hospital and that means, the more patients admitted the more money CHS makes, not it's employees. For example: no Christmas bonus-no gift- no nothing! For nurses week, a beach towel, a cookout that nurses who worked were unable to go enjoy as there was no one to cover their patients. Yes, I understood there were games to be played, but not all nurses could participate or find time to leave the floor to go participate in whatever was going on. A HOSPITAL THAT TAKES CARE OF IT'S STAFF, WILL HAVE A HAPPY ENVIRONMENT, an ENVIRONMENT that POTENTIAL CUSTOMERS will want to come into! Customers don't care how many flowers are planted, how much mulch you put down, but we care about having someone to help us, to get our call light answered to have better beds, chairs and equipment to use. Each room should have a vascular chair for their patients as well as a chair bed or cot for family that stays. You need to shut down 3-West's double rooms and make them all single. We receive the paper for HIPPA, YET YOU VIOLATE IT IN EVERY WAY BY HAVING curtains that are not sound proof. I don't want everyone hearing my troubles or smell my stink and above all sharing the same bathroom with another patient! Shame on you, Bluefield Regional, YOU CAN DO BETTER!

I can't believe that there are only 2 reviews here. This hospital is so bad every patient should have a major complaint. I had to go in for out patiend I.V. antibiotics. for a week, twice a day. They didn't have enough help there to take care of anyone. The people they had were too busy to actually do any quality care. I waited for over an hour to get my IV removed, even though the alarm was going off and i used my call light. Of course they were on my back IMMEDIATLY to pay the bill in full before I was out the door. I got severals about billing within several days of the service. My insurance didn't even have the information they needed yet, I have also had lab work done there.... If you have the choice, go to LAB CORP they are much less expensive.. for the tests the hospital charged near $100 at lab corp it cost about $20. So.. if you want the worst possible health care at the most expensive rate.. this is the hospital of choice!!!

BRMC has the worst billing department that I have ever had to deal with. I have had to deal with this office for six years now and it never seems to change! I just found out that for the second time they have sent me to collections and have reported my account delinquent to all three credit agencies. This happened before when they sent bills, that had already been paid, three years later to the wrong address with the wrong name and for the entire amount of my visit including what the insurnace company covered the first time BRMC billed them. Not surprisingly my insurance provider would not pay for their services twice! I spent MONTHS on the phone with my insurance company, BRMC and my bank. I had to do their job for them basically. They thought that I would just get tired of them giving me the runaround and give up and pay it. Instead I had the insurance company mail all new copies of my EOB's I spent at least a week going through bank statements pulling out every copy of cancelled checks showing all my payments and I gave all of this to the billing office manager who at this point hated me. After all of that they actually had the nerve to tell me that I would no longer be responsible for a bill that was already paid but they couldn't help to have this removed from my credit report. Not until I informed The billing supervisor that I would not drop this until it was off my credit report and that I would not hesitate to call an attorney, call her everyday, call her boss everyday and work up the chain of command until it was taken care of, did I get what I really wanted in the first place! I can't belive this will be the fourth time that i will have to fix this office's mistakes! YES FOURTH!!! I had to learn the hard way to keep all EOB's all receipts and all bills that BRMC has sent me. They just reported me again over a visit from two years ago so there are NO time limits! I am writing this review because I know of other people who have had similar problems with the billing office at BRMC and have paid them not knowing at the time they paid twice for the same service. Keep your records and compare them to your bills, hopefully you won't have to pay for their mistakes! Good luck!

I almost died in BRMC in 2006- thanks to getting pneumonia in their ER, on top of ecoli blood poisoning which NOT ONE DOCTOR in the area would test me for, I had an infection-caused heart attack. I was on life-support for 5 days & the head doctor REFUSED to call in the heart surgeon they had at the time for days, and instead told my husband to "plan a funeral" for me- at the age of 47! (This doctor, by the way, has a bible quote on his business card! I call him "Dr. Death"). Fortunately, my husband is very "pro-active" & literally forced that Dr. to call in the amazing, wonderful heart-transplant surgeon who saved my life. Within 6 months of my situation, however (and the nurses told me I was the 3rd person that heart surgeon had saved), the hospital literally chased away that one fine heart surgeon, and now there is literally NO vascular heart surgeon in the entire region! On top of all this, the head doctor literally lied to me, telling me there was No M.D. Dermatologist in the entire region, when there is one in Beaver, WV, 30 minutes away- who's been there for over 14 years! The hospital then refused, repeatedly, to tell me where my heart surgeon was- it took me over a year to find him.

While the CCU nursing staff was wonderful (I was on approx 14 drips & 9 IVs, and there were only 2 nurses trained in CCU care, as "everyone is medivaced"!), the doctors were abysmal. They spent the 3 weeks I was there fighting among themselves and bad-mouthing each other. When i was transfered to the "regular" wing with "regular" nursing care, no nurses responded to my repeated beeper calls for help, so I finally tried to go to the bathroom on my own. I blacked out in the bathroom, fell, and hit my head on the floor, requiring stitches. After sewing me up, the hospital's response was to hook me back up to an IV (which I didn't need) so I couldn't go to the bathroom on my own- as I was now a "slip-and-fall risk".

BRMC is a nightmare. Avoid if at all possible.