Premiere Home Center

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We had three tasks done for us by Premiere. We had carpet installed in our bedrooms. We had a fake wood floor installed in our living room and hallways. We also had floor tiles installed which required grout. The carpet was high quality and there was a great deal of options. It was installed without problem.
For the tile flooring the product was also great. However, there were problems with the install. Initially, upon letting Premiere know the problems, they were able to get the crew back to finish and fix the job. On their second trip they did install a different piece of molding that did not match the rest of the molding. At this point I was really tired of dealing with the company and voicing my complaints. So I let it go.
Then, several months later, there were growing, noticeable gaps Between the boards that made up the flooring. Some were large enough to allow me to place a coin in the gap. On three occasions I went to Premiere to voice concern and twice sent pictures of the gaps with coins inserted. No action occurred.
Concerning the tile that was placed in the bathroom, laundry room, dining room and kitchen, once again—great product, great sales staff, price and selection. But bad install and after sales service. My wife had told me on two occasions that it looked like the grout was coming loose. The floors were never professionally cleaned or had any harsh chemicals applied. The floor was cleaned mostly with either Swiffer wet wipes or mopped with warm water that had a capful of Clorox in it. We hired Stanley Steamer to clean the tiles. When they arrived, they refused to do the job citing their worry about financial liability. They claimed that the grout did look weak, like it was not installed correctly and that their process would cause more of the grout to come up. They felt it should not look like it did after 5 months following install. Talked and e-mailed premiere--no response.