Bill Graves Shoe Repair

Write a Review410-244-5511

Just had one of the worst experiences with a business owner I have ever had.



Took a purse in for repair. Came in for the pickup, and it was not there.



The owner came down to settle the matter and initially offered nothing more than his word that he would find it. His best guess seemed that, "they gave it to the wrong customer."



Frankly, a word when it comes to a $500 purse is not good enough for me. After much arguing, he eventually wrote "lost bag" on a ticket and said "he was through with me".



Inspiring no trust in me, I asked him to sign the tag to prove it came from him. He continually refused to say how he planned to get the bag back, or what his plan was for replacing it.



Then he called the police down in a report of an "irrate customer". I was far from irrate. I was insistent that he tell me his plan for getting the bag back, and how long he would try before paying for a replacement. He refused to answer any questions, and suggested, "You just came down here to play." All I wanted was to hear his plan and his timeline. Had he done either, I would have left a happy (if not annoyed) customer.



I waited outside for the police to show up hoping they would take a report of the incident. I did not expect their help in a civil matter, but I still wanted a document proving that there was an altercation.



Now I have little hope of ever seeing the bag or any restitution

Excellent work. Customer oriented.