Visit your local Pep Boys Auto Service & Tire Center on 8917 Research Blvd. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
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Reviews

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Trish O.

12/05/2015

Provided by YPmobile

Horrible customer service!!! I stopped in on Friday 12/4/15 at about 6pm to purchase a headlight as I had just realized my headlight was out. The cashier seemed annoyed that I was even there and that he has to help me. When I asked if anyone could help me put the bulb in he responded with a chuckle and said, "I don't know, your gonna have to ask the service department I don't do that!" So I went over to the service dept with the already purchased lightbulb and kindly asked if someone could help me install it as I do not have any tools with me to pop the headlight out. The man, Forrest was his name, was extremely irritated that I was even asking this and promptly responded with, "We are too busy this evening to do something like this!" So I then requested a return for the headlight I just purchased. He was pist about that too! It was then obvious that a return would have been more time consuming and more difficult for him than actually having the guys put the lightbulb in because he then stormed away with an attitude to tell the service guy to put the headlight in for me... Which he did pleasantly and within minutes! Now, Forrest came back and said it was going to be a $20 charge... No problem, I needed the headlight in so that I didn't get pulled over that night... Rediculos price, yes, but I needed it done so was willing to pay. IT TOOK FORREST 26 MINUTES TO RING UP THE $20 CHARGE!!!! IT'S NO WONDER HE WAS IRRITADED THAT I WAS EVEN THERE! HORRIBLE EXPERIENCE! I WILL NEVER GO TO A PEP BOYS AGAIN! ¡!!!

RJ
Ricky J.

06/18/2014

Provided by YP.com

Appreciation is in order for this Pep Boys. Thank you for your knowledgeable assistance everything I was looking for. The no pressure assistance help a great deal and seemed to relax me to be able to explain what I was needing with out getting all upset and frustrated.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Services/Products
Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
Brands
AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
Payment method
cash, check, diners club, amex, discover, master card, visa
Neighborhoods
North Austin, North Burnet, North Burnet - Gateway
Associations
AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
Categories
Automobile Parts & Supplies, Automobile Accessories, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Tire Dealers
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