AquaTech Plumbing Corp

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We know who wrote this & why. We replaced this customer’s sump pump which was ruined by a power surge during a storm. Since her house elevation is below the river, a great deal of water comes in constantly & overworks her sump pump. She needed her sump line redone as well, which we did. We also gave her a proposal to install an ejector pit & ejector pump because cat urine, hair & feces from exotic cats she raises in her basement, as well as washing machine waste water were being disposed of through her sump pit which is not designed to handle this application – it is for clear ground water only. When her sump pump failed again, we replaced it with another one free-of-charge, but told her we would not offer her our in-house, one-year warranty on this pump until she fixed the situation. (She still has a manufacturer's warranty.) We knew it would keep happening & we can’t give her a new free sump pump each time when the pumps are being abused. This is a reasonable position for our company to take. She asked us to run a line to discharge ALL of the ground water & waste water into her septic, which we refused to do – because that much water will ruin her septic. We will NOT do something like this to a customer – even if they are willing to pay for it. After this discussion, she asked us to come by to look at it. The owner told her he had been there several times and his original ejector pit/pump proposal is what was needed to bring her house up to plumbing code. Three people at AquaTech tried to explain this to her and she was having a very difficult time understanding. She proceeded to curse and name call in anger so he ended the call saying let’s talk again when you aren’t so angry. She never called back and we just now realized that she has written malicious, slanderous reviews.