Prestige Healthcare OBGYN

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Pregnant mothers BEWARE this is NOT a good doctor office at all. You should also keep tabs of your insurance because they are shady about that I.e. hidden fees and extra cost. If I could rate no stars I would. As much money they scamming from people you would think they could afford updated equipment and pay their workers more to fix them crazy looking drawed on eyebrows but hey just my opinion. Do yourself and your baby a favor and go elsewhere.

My experience with this physician's office was absolutely horrible, and I will never visit again, nor would I recommend to a friend--or an enemy, for that matter.



Every single part of the experience was less than professional. The receptionist was graciously rude--you know, fake smile and overly sweet tone of voice with obvious disdain for the patients and the job, itself. I received the same treatment over the phone, during my appointment, and two weeks later for my follow-up.



I was not called back into the exam room until a good hour or so after my appointment slot, and once there, it took another 30-45 mins to see Dr. Simmons.



I went in for a routine pap exam and was asked to sign a consent form for drug testing. When asked why, the nurse said it was typical practice for pregnant women. I quickly informed her that I was not pregnant, never had been, and was not actively trying to be, and I felt that a drug test was inappropriate and unnecessary for a regular well woman's visit. She got visibly agitated by my response. I declined the test, did not sign the consent form, and even kept the form after the conversation.



Things got progressively worse, as the nurse did all her "charting" on a random scrap of paper because the exam room lacked a computer to directly input my information into the electronic medical record software. I was bothered by this due to the high patient volume...random pieces of paper leave a lot of room for charting errors (more on this later).



Dr. Simmons was okay, and when I say "okay", I literally mean just okay. Something about his conversation rubbed me the wrong way, but I can't pinpoint why.



After the exam, the nurse came back asking AGAIN about the drug test, and after I declined a second time, I left.



4 months after my appointment, I received a huge bill totaling ~$500 from the office, and called to inquire because a) I'm in-network with the provider b) I was billed for the FREAKING DRUG TEST that I never took. Oh, and not to mention the fact that according to the bill, I came in and had all these things done in January, when my visit was over a month prior. I believe all of this is due to horrible charting practices aka writing information on scraps of paper.



It took multiple phone calls to speak with someone, and I was told that it would take "a few days" to get more information from the 3rd party billing company.



Multiple phone calls, voice mails, and 2 months passed before I got any tangible information.



Supposedly, everything was fixed, but lo and behold, I got another bill in September. This bill was considerably less, only $20 this time, but what was it for? The drug test I never took!



So here we are, 10 months after my original appointment, and I'm still going back and forth with this office about billing, getting nowhere.



AVOID "PRESTIGE HEALTHCARE OF ATLANTA" because there is not a drop of prestige going on at this unprofessional entity called a doctor's office.

I am not too fond of the receptionist at the front desk. I was a patient at this doctors office and my medicaid was cut off. I was unable to continue my care with them until it was reinstated. 2 months after being without insurance I finally received my medicaid and I called to finish my prenatal care with prestige health care. The receptionist told me she would talk to my doctor to see if it was ok that I come back. 2 weeks have gone by and she had yet to talk to my doctor. I ended up having to go to Emory hospital for complications and they were nice enough to call the doctor themselves to get me back in. The doctor said that it was fine for me to come back and to call the next day to set up an appointment with him. I called the next day and The receptionist pretty much called me a liar and denied my request to set an appointment. she refused to talk to the doctor and Jung up on me. I don't think she should be working there At all. Her attitude towards patients is beyond disrespectful.