America's Best Contacts And Eyeglasses

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Ok. For me to even be online typing up a review is totally not me. I am reasonable. People make mistakes. No one is perfect. Being in management and working in the customer service field, I am shocked by the customer service I have received from this dump. The people here need more training, or they are either just ignorant, or rude! They messed up on my order, and it has been almost two weeks, and now I'm told I have to wait longer. When I called and asked to speak to a manager, I was told to call a 1800 number.... AFTER having to wait 18 minutes for them to figure out who I was. I had a lady come back and forth on the phone asking what my name was several times, said she couldn't find me or didn't know how to find me. Do you know how irritating it is to wait five minutes... ten minutes... another five minutes... just for someone to get back on the phone, ask your name, say hold on, get put on hold for minutes, only waiting to have the same person get back on the phone several times, asking what my name is?? A week prior to this HUGE INCONVENIENCE, I called and asked how long it would take to ship contacts to my home, if I ordered online? I had a lady put me on hold for a quick second, and she got back on the phone and said after looking up my address, it would take one to two days max. I order the colors (prescription-ed) and I asked if they had any clear temp. ones for my eye sight that I can use until the order comes in. I was told yes. I then told the lady instead of shipping to to my home, I will go to the location directly (AMERICAS BEST CONTACTS AND EYEGLASSES 780 East Rd to Six Flags) and just pay for my order, and at the same time get the clear prescription-ed temp pair to use. I paid for my order, WAS FACE TO FACE TOLD AND LIED TO THAT I WOULD GET THEM IN A COUPLE DAYS, and I even have a receipt stating I would get them by Sept 7th, 8th being the latest, because of the 7th being labor day. Yesterday, Sept 10th, I called and wondered how come I haven't gotten a call or why they weren't in yet. After dealing with the unprofessional, rude, and boring/annoyed tone of voice lady/child/kid that took my calls trying to figure out who I was for over 15 minutes, she finally came back and said it would be shipped in 7-10 business days. EXCUSE ME?! I was told I would have them back earlier this week, two- Why would you ship them, when I said I would pick up in store (like I was told and like my receipt says) Three- If i did chose to have it shipped, why am I being told 7-10 business days, and a week ago, told that if i did WANT to have it shipped it would be no longer than two days. SHOCKED- ANGRY- AND UNSATISFIED- I asked to talk a manager. I was told to call a 1800 number and I can track my order because no one wanted to take my call because everyone was busy. Since I have no explanation and no good reasoning to why my contacts that HELP ME SEE AND SOMETHING SO IMPORTANT TO ONE are taking SO LONG, I'm assuming, and I'm 99% sure, they did not order or forgot to order my contacts on the first week of September when I went. A simple apology or someone more comforting and professional on the other side would have been more of a better experience. Now I am still waiting for my contacts that will take up to almost 3 weeks total of wait time until I get them, and that's if I will really get them by 7-10 business days, since I am unsure of the real shipping waiting time, since I was told 1-2 days another time. Will not be going back! EVER. NOT RECOMMENDED FOR ANYONE WHO IS VALUED OF THEIR TIME, DOES NOT WANT TO BE LIED TO, EXPECTS DECENT CUSTOMER SERVICE... ETC.



From, a very upset customer that is still waiting on contacts.