Koons Ford Lincoln of Annapolis
2540 Riva Rd, Annapolis, MD 21401
New cars, used cars, lease, auto repair, auto parts, auto service, financing, new car, used car -- new cars, financing, used cars, auto parts, Kia, car, truck, SUV
Reviews
09/05/2015
Provided by YPmobileHorrible service department. Purchased a brand new 2016 Ford Explorer XLT. After 2 days navigation broke, loud humming from engine and wind was coming through passenger side window. Keep in mind it only had 12 miles on it when we drove it off the lot. They all lie. I was told one person was the service manager and he even introduced himself as such and then after the car wasn't fixed AGAIN the same person told me he wasn't the service manager after all. Keep in mind in their website he is listed as the service manager! Simple fix but instead of them ordering a new cowl the service manager used double sided tape to fix the part! They claim the Ford Rep told them this was the only fix! Pure BS!! PATHETIC! Haven't had the car for 7 days and it's still at the dealership. Left numerous messages for the GM. No return calls. Called Ford and filed a BBB compliant. Next I'll contact Williams & Santoni, LLP!
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Extra Phones
Fax: 443-837-0065
Sales Number: 800-930-5672
- Brands
- Ford, Motorcraft
- Payment method
- financing available
- Other Link
- Other Emails
- Categories
- Automobile Parts & Supplies, Auto Repair & Service, Automobile Accessories, Automobile Body Repairing & Painting, New Car Dealers, New Truck Dealers, Used Car Dealers
- Other Information
Parking: Lot