Enterprise Rent-A-Car

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BAD SERVICE FROM MOST OF THE EMPOLYESS. I WAS SUPPOSED TO GET PICKED UP AROUND 3 CLOCK I WAITED ALL THE WAY TO 5P.M. SO THAN I GET THERE, THE CAR I WANTED AND REQUESTED WASN'T THERE. INSTEAD OF THEM MAKING IT UP TO ME, I ENDED UP PAYING AN EXTRA 15 PER DAY FOR AN UNNECESSARY UPGRADE. NEXT DAY I SAW THAT I GOT CHARGED AN EXTRA DAY ON MY RENTAL BILL. I CALLED THE BRANCH TO GET A HOLD OF A MANAGER AND I HAD TO WAIT FOR A CALL BACK, WHICH ENDED UP TAKING A COUPLE OF HOURS. BUT THAN I RECIEVED A CALL-BACK FROM THE MANAGER NAMED KATLYN. KATLYN WAS VERY HELPFUL ALONG WITH A FRIENDLY ATTITUDE, SHE FIXED MY BILL, APOLOGIZED FOR THE INCONVENIENCE.