Paradise Village
4205 San Mateo Blvd NE, Albuquerque, NM 87110
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08/05/2019
Bought a head unit for my car from Paradise Village.
spent well over a $1300.00 for a supposed good brand and was told my after sales service would be "world class".
After I had some trouble with the unit within a couple of weeks, I called PV back and they treated me like they found me under a rock.
Told me I have voided the warranty from the manufacture and that they would not do anything for me, other than maybe send it in and maybe I might get it back in a couple of months??!!
I asked about a refund if they couldn't help me and they said no and hung up on me.
Yes they blamed me for using the unit incorrectly!
I called the manufacture and they informed me I HAD NOT done anything wrong or voided the warranty and they could help me.
They directed me to two local shops that handled their brand.
I called them both, one said to bring it in and they would look at it and the other helped me over the phone.
Keep in mind I did not spend any money with either shop and they were more than happy to help me for free.
The face plate that PV installed on the $$$$$ install is coming off on the corner and when they installed they pulled off a plug and broke it and didn't bother to put it back on or even tell me about it.
I found out later I paid a lot more than the 2 other shops would have charged me for the same unit and install.
I will go to the shop that helped me and have them fix Paradise Village Electronics install.
Make up your own mind about Paradise Village Electronics.
I will not be going back.
Edward.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Tue - Sat: - Extra Phones
Phone: 505-881-7436
Fax: 505-881-7436
- Services/Products
- Stereo Repair
- Home Theater Systems
- TVs and Radios
- Brands
- Boston Acoustics, Klipsch, electronics, kenwood, klipsch, viper
- Payment method
- all major credit cards
- Neighborhood
- Hodgin
- AKA
Paradise Village the Electronic Specialists
Paradise Village Inc
- Other Links
http://www.paradisevillageonline.com
- Other Emails
- Categories
- Home Theater Systems, Automobile Radios & Stereo Systems, Consumer Electronics, Security Control Systems & Monitoring, Sound Systems & Equipment, Stereophonic & High Fidelity Equipment-Dealers, Television & Radio Stores, Television & Radio-Service & Repair
- Other Information
Services: Stereo Repair