Direct Funeral Services

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If you care about your needs being respected, go somewhere else. Due to their incomplete and inconcise communication, these people caused us to miss the internment of our mother. When we called to share with them what had happened, we were told we would get a call back. They should have responded immediately and respectfully. Never called back. When I called again and said we would review them negatively on the internet, their response was, "fine, go ahead". I cringe to think we trusted our Mother's remains to them. Do not use these folks unless you don't care about the person who has died.

In May 2012 we were in a position to utilize the services of Direct Cremation and Burial Service. We looked at different options in the Albuquerque area and because the financial aspect can be expensive, we found this company to be the best priced. And although we used this company, we had the unpleasant experience of having the owner be rude and unsympathetic to our needs. Fortunately, we were mainly dealing with one of his employees named Mike Mahoney who really took care of us. The owner on the other hand made rude comments about our needs and even told us that we could go elsewhere for services. I wonder if he regularly bullies his customers because he knows his prices are much lower than his competition or if it was just a one time incident. Nonetheless, the price fit our needs, Mr. Mahoney was gracious and it all got worked out in the end. My advice: If you have to use this company, make sure you don't deal directly with the owner. He is an unsympathetic jerk. The family saved over $1,000 but at the expense of being somewhat insulted.

Owner was very rude no professionalism. I had to ask to speak to another person in the office who was very kind and informative. I would recommend not working with him

Saying good-bye to a family member is never easy. Not only were all requests fulfilled, but more were suggested. Saying good-bye to an Albuequerque legend, "Bobbo" was accented with a car show of his work and a viewing in military uniform. I don't know where we would have been without them. After the viewing, I have kept in contact and have been updated.

During the time when we lost our mother, it was difficult to think clearly and to prepare for the details connected with her death and what that would entail. We met with professional, caring individuals who helped us to make careful decisions by helping to answer our questions. They gave us good advice to ensure we understood the issues connected with our decisions and helped us to get through this difficult time in life.

Very disappointed in the lack of professionalism. Owner was rude and abrupt. Kept leaving the room and appeared flustered during the whole time we were there. Clothes were not appropriate for meeting a grieving family. When asked a question he acted like it was a bother to be asked. Was no help placing a obituary and acted as if it was a waste of his time. Would never recommend.