Classic Glass Shop

Write a Review505-265-5025

CLOSED NOW - Opens at 8:00am

This place is fine if nothing goes wrong. I had my windshield replaced and a tint bar across the top. First off the first process of getting a new windshield and tint done took over 3 hours ( I was ok with that because they did discount the tint, but I wasnt happy about it). However, I noticed the day after the tint was done that something wasn't right with the tint. When you touched it was hard and rough in a spot. So my husband and I took it over to them. I was told they couldn't fix it for a week because my windshield had to setup. Makes sense right. So I scheduled an appointment to have it fixed. Well that was a hug mistake..Now my brand new windshield is scuff and scratched from removing the first tint job and now the passanger window tint (that should have never been touched, is all scratced up. I had my husband take a look at it and we agreed to give them a call. So I called and spoke with Bee (who is really friendly until something goes wrong) She told me that I was unreasonable and that she has to refer this to the GM because they just can't make me happy. Well who would be happy about paying out pocket for a new windhsield to have t scratched in less than a week, who would be happy about good tint on the passanger window being scratched. Bee tried to tell me that she watched them do the tint and that my doors were wide open and they the tint guy would never scratch my window and that she watched him do all the work. If you call watching him do all the work, sitting in the office and talking to me, then yes she watched him do all the work. But I know she didn't so why be so dishonest with me? So after having her hang up on me 2 times with her saying I am unreasonable and they can't seem to make me happy, I called back a third time asking for the GM's phone number so I could all him myself. I was told by Bee that she cannot give out that information and I would have to wait for the GM to call me and he would do so by the end of the day. I don't know how they are going to fix this, but I can say STAY AWAY from them.. They don't like making their mistakes right and are very rude and direpectful when problems arise.

From the very start of needing a replacement windshield, my contact Megan was very helpful, knowledgeable of the various kinds of windows and tinting, and so friendly it was a shame I was married. I most definately would go back again and again to have Megan help me.