ARI Graphix

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I LOVE ARI GRAPHIX!!
Everytime I walk in I'm greeted with a smile. They're prices are great and they do everything I need and they're always on time. I'll never go anywhere else.

The quality of the work was good, but Reprographics is very expensive and were not completely great in dealing with errors they generated. They overcharged on the bill, and when we brought it to their attention, Kimberly gave several excuses, acknowledged they already noticed they had, suggested they hoped we would not notice, said they could not be bothered to check for a phone number on the order because their system is "old" and "not like Walmart," and complained it would cost them $2 just to process the refund to our credit card. This is the last time we use them, and when we have need for a print house in future, we will seek a business that is in integrity, including on costs, billing, and dealing with mistakes.

First off I have to say how great most of the staff is. They took the time to learn my name and I really appreciated that. The front desk ladies were great and helpful every time I was there, and Carl, who printed most of my work, did a fantastic job as everything looked beautiful. In the end everything worked out. However, the sales people do not communicate with the production people very well, in fact there seems to be almost no communication between them. And the time in which the acrylic pieces for my project were ordered was not timely. The biggest issue I had with this company was that in the end they tried to blame me for the fact that the deadline was missed and they very nearly destroyed a piece of acrylic costing more than $300.00 by trying to rush the end product two days after the deadline had passed. They kept saying I had made too many changes up until the very last minute, when the fact was that I had everything finalized and decided on an entire week before any of it was actually ordered. Initially they claimed I had not confirmed the quote until the Friday before the Monday I set as the deadline, when I had corrected a miscalculation and approved it on the Tuesday before. They then tried to say I was talking to everyone but the person assigned to the project, including the front desk ladies, and that is why they were so confused about what needed to be done on my project, this was also untrue. So basically until I was factually able to prove with dates when I had given them the work and that I had not asked the ladies at the front desk to make any changes, they had attempted to blame their coworkers, production, and myself, as well as straight out lie, to cover up for the mistakes made by one woman, Carlye. Which was simply not ordering the acrylic when she should have, and said she was going to. As well as assuming that they no longer needed to assemble one of the 10 pieces I ordered because I changed a completely separate piece. Lastly someone put a wet print into the piece of acrylic I mentioned earlier, that then dried to it and had to be removed via citrasolve, which luckily did not damage the piece further.

As stated before it did all work out and looked wonderful but I would caution you as to their efficiency and communication skills, you may need to babysit the whole process and if something goes wrong who knows who they will try to pin it on. I allotted three weeks of time to have my project done, and it was entirely printed two days after the deadline, the day before it needed to be hung in the gallery.

I gave a three because they did follow through to finish the job and worked with me on the final cost, were it not for that I would have given a one. For the excuses, the mismanagement, the way myself and my family members were treated by the two sales women we worked with, specifically my mother who returned to pick up the last piece of my show that they had promised me would be delivered to the gallery and was not, and complete disregard for the deadline. It was unprofessional to say the least.

ARI is a rock-solid company with a great staff and professional service. Their prices are pretty good also. I have had several things printed there and the result is always outstanding!!!!

This place has the COOLEST stuff! They're staff is very friendly and they're selection of products is amazing. I needed some decals for my business and they could put it on not only my business cards, but my windows and the side of my car. If you need it printed, they do it!

On numerous occasions my staff and I have recieved the most unfriendly customer service from the front office staff at Albuquerque Reprographics. Do not expect any kind of greeting or acknowledgement as you wait at the counter for assistance. A very unmotivatedfront office staff is quick to let you know that you are burdening them with your request by thier tone and thier actions. On the upside ARI offers good quality products at competative prices.