Complete Auto Solutions

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CLOSED NOW - Opens at 8:00am

Lesson learned: Make sure they put every detail in writing before you agree to anything. Don't just rely on what's summarized in the quote. They purchased a remanufactured engine on our behalf and the service manager promised if anything went wrong we had a warranty that would cover repairs and labor for 3 years/unlimited miles. Apparently they don't understand warranties because once the engine was purchased and installed we were informed Complete Auto Solutions only purchased the warranty that covered manufacturer defects although an additional warranty was offered. They made several additional mistakes when repairing our vehicle and took no ownership for those mistakes (installed incorrect engine fan, did not connect hose after installing water pump, etc.). Instead, we had to pay to have the repairs corrected.  Fortunately, the company from whom the engine was purchased replaced the failed engine out of the goodness of their heart, although not obligated to since Complete Auto Solutions failed to check warranty options. We are now having to pay for installation of an engine again in less than 3 years and almost had to pay for a new engine as well due to their negligence. Overall the customer service is poor.  They treat their customers as if they don't have other options. At first, we assumed this was an isolated incident. However, after speaking to other former customers, the lack of customer service and poor workmanship are a pattern (thus the reason we spent time leaving this review). Choose another repair shop so you avoid unnecessary stress and a financial loss!

Very knowledgeable and courteous. Can fix any make or model. Have had everything from oil change, brake job, air conditioning repair and major front end work done here.